Outreach Specialist

Arkansas Foundation for Medical Care; Arkansas; On-site; USD 48,000 - 76,000; Full time

Job summary

Arkansas Foundation for Medical Care is seeking a detail-oriented professional to advance quality improvement initiatives across Arkansas. You will educate health care providers and consumers, coordinate multiple program activities, and ensure adherence to contractual reporting and timelines.

The role requires collaboration with clinical staff, strong communication skills, and the ability to manage data, travel as needed, and uphold HIPAA compliance.

Qualifications

• Three (3) years in clinic, hospital management, ambulatory care, clinical nursing home, long term care or other related setting.
• Five (5) years’ work experience in related field may be substituted for the Bachelor’s degree.
• Knowledge of HIT/EHR and medical terminology is required.
• The candidate must have reliable high-speed internet and willingness to travel as needed.

Responsibilities

• Collaborate with team members to develop strategies to implement quality improvement objectives throughout Arkansas.
• Educate external customers about the Continuous Quality Improvement (CQI) process.
• Plan, develop, implement, deliver, and evaluate program activities with respect to academic detailing episodes.
• Communicate clinical data, AFMC project goals, performance indicators, and timelines to target audiences.
• Serve as a resource and advisor to health care providers across Arkansas.
• Maintain project-tracking data and document statistics for reporting.
• Maintain log of academic detailing visits within five days of each visit.
• Identify progress issues and propose solutions to support program development.
• Ensure activities meet performance goals, target audiences, and deadlines.
• Stay informed on contracts, deliverables, policies, and procedures.
• Engage with internal and external clients and represent AFMC at events.
• Follow guidelines for data confidentiality, HIPAA, and security.

Skills

Excel

Word

PowerPoint

Outlook

Typing 50 wpm

Business English

Confidentiality

Oral communication

Written communication

Presentations

Creativity

Deadline-driven

Flexibility

HIT/EHR

Medical terminology

Quality improvement

Driver’s license

Travel

Education

Bachelor’s degree

Master’s degree

CMPE

CPC

CPHIMS

CPHQ

Job description

Responsible for the communication, education and promotion of quality improvement projects and activities to health care providers and consumers for facilitation of improved outcomes in targeted patient populations. Implementation and evaluation of educational activities and tools for health care providers and consumers regarding quality improvement and designated clinical topics. Collaborate with medical and other professional staff to accomplish goals within designated timeframes. Support the organization’s mission, vision, and values by exhibiting the following behaviors: Honesty, Excellence, Accountability, Respect and Teamwork.

ESSENTIAL JOB FUNCTIONS

1. Collaborate with team members to develop strategies to implement quality improvement objectives throughout the state of Arkansas

2. Understand, demonstrate methods, apply, and educate external customers about the Continuous Quality Improvement (CQI) process

3. Participate in the planning, development, implementation, delivery, and evaluation of multiple program activities with respect to each academic detailing episode

4. Communicate clinical data, AFMC project goals, performance indicators, and designated timelines to appropriate target audiences

5. Serve as a resource and advisor to health care providers through the state of Arkansas

6. Understand and utilize project-tracking database to document, collect, and interpret data to meet contractual and other reporting requirements. Maintain accurate statistical data

7. Maintain log of all academic detailing visits, including date, time, location, name, topics covered, feedback received, and recommendations made from the visit. The log should be entered into the project tracking system or other electronic file storage within five (5) days of visit (unless directed otherwise)

8. Identify, present, and discuss progress and issues relating to focus areas and suggest solutions to assist in program development

9. Ensure all activities address designated performance goals, the appropriate target audience, and are performed within designated time frame

10. Maintain knowledge of specific projects including contract, contract deliverables, policies, and procedures, etc

11. Communicate effectively with internal and external clients. Represent AFMC at various external functions. Perform periodic outreach functions to program participants

12. Adhere to format, content, and style guidelines, giving consideration to usability and ensuring accuracy, consistency, and quality

13. Follow AFMC, state and federal protocols regarding data confidentiality/security and HIPAA compliance

14. Additional other duties as assigned

Physical and Sensory Requirements (With or Without the Aid of Mechanical Devices:)

Mobility, reaching, bending, lifting, grasping, ability to read and write, ability to communicate with personnel, ability to remain calm under stress and ability to travel as needed. Must be able to lift and transport 25 pounds. Must be capable of performing the essential job functions of this job, with or without reasonable accommodations

EDUCATION:

Required: Bachelor’s degree in health sciences field, business, or related field 1

Desirable: Master’s degree in health sciences field, business or related field, Certified Medical Practice Executive (CMPE), Certified Professional Coder (CPC), Certified Professional in Health Information and Management Systems (CPHIMS), Certified Professional in Healthcare Quality (CP HQ)

1 Five (5) years’ work experience in related field may be substituted for the Bachelor’s degree. If work experience is substituted it is in addition to stated work experience requireme

EXPERIENCE:

Required: Three (3) years in clinic, hospital management, ambulatory care, clinical nursing home, long term care or other related setting.

Reliable, high-speed wireless internet service (Wi-Fi)

KNOWLEDGE, SKILLS, AND ABIBILITIES:

• Intermediate level computer skills (Excel, Word, Power Point and Outlook)
• Type 50 wpm
• Exceptional skills in business English and spelling are required
• Ability to maintain confidentiality
• Strong oral and written communication skills
• Ability to compile presentations
• Creativity
• Ability to meet deadlines
• Flexibility
• Knowledge of HIT/EHR
• Medical terminology
• Ability to work collaboratively and independently to achieve stated goals
• Initiative
• Ability to relate professionally and positively with staff, business partners, customers, constituents, recipients, and the public
• Ability to multitask
• Ability to prioritize
• Strong organizational skills
• Professionalism
• Ability to read, interpret and apply laws, rules, and regulations
• Knowledge of quality improvement processes and techniques
• Valid driver’s license and active Auto insurance required
• Travel including overnight required

Equal Opportunity Employer/Veterans/Disabled EEO IS

THE LAWAFMC, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability or any other status protected by federal, state and/or local law. AFMC invites any employee and/or applicant to review the Company’s Aff pliance Plan. This plan is available for inspection upon request, which may be made in person or by telephone [phone], by fax [phone] or by U.S. mail Attn: Human Resources, 1020 West 4th Street, Suite 400, Little Rock, A