IT Support

CSP Innovations OH Payroll Co., LLC; Carey (ID); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Flexible spending accounts

Life insurance

401k with company match

Job summary

CSP Innovations OH Payroll Co., LLC is seeking a Plant System Support technician to provide daily IT infrastructure support for our manufacturing plants. You will troubleshoot and resolve issues related to computer hardware, virtual environments, and enterprise systems supporting end-user devices.

Responsibilities include managing Active Directory, Exchange accounts, and hardware maintenance, while documenting actions and contributing to IT process documentation.

Qualifications

• Minimum of two years of experience in Technical Support, Remote Support, Desktop Support, Windows Server/Active Directory, Networking.
• Experience resolving Active Directory, Exchange, VMware Environment, LAN/WAN, hardware and software issues and troubleshooting and maintaining routers and switches in a multi-site enterprise IP network.
• Must be open to a hybrid 2nd to 3rd Shift for cross coverage to support plant operations.
• Strong analytical and problem solving skills; ability to communicate professionally within a team and to external stakeholders.
• Certified Technical Trainer with the ability to create process documentation and multimedia training materials for IT staff and company personnel.

Responsibilities

• Configure, deploy, and track desktop, laptop, printers and other IT equipment.
• Active Directory user account management.
• Maintain and update Active Directory users/computers/printers.
• Install, configure, and administer Microsoft Windows 7/8 Professional.
• Setup, change, and terminate user Exchange email accounts.
• Troubleshoot Help Desk Tickets for Users at Corporate and Plant locations.
• Document actions taken to resolve the issue.
• Perform routine maintenance and administrative tasks including printer and other hardware maintenance.
• Assist other team members in any other areas as needed.
• Create IT process documentation and training materials.
• Ensure customer requirements are met.

Skills

Technical support

Remote support

Desktop support

Analytical skills

Problem solving

Communication

Tools

Active Directory

Exchange

VMware

Windows Server

Networking

Job description

CSP is the industry leader in the formulation and molding of lightweight, advanced composite components for the transportation industries. As an innovative, full-service Tier One supplier, we offer an entrepreneurial environment where you're only limited by your own imagination. In addition to our team-focused environment, we provide industry-leading benefits, called BENEfits4U. Our comprehensive offering includes:

• affordable medical, dental, and vision care
• flexible spending accounts
• life insurance
• 401k with company match and much, much more

Job Description

Position Summary: Plant System Support is responsible for daily plant support for IT infrastructure, including troubleshooting, diagnosing and resolving issues related to computer hardware, virtual computers and enterprise systems supporting end user computers. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Reports to Plant Management.

Essential Job Functions

• Configure, deploy, and track desktop, laptop, printers and other IT equipment.
• Active Directory user account management.
• Maintain and update Active Directory users/computers/printers.
• Installing, configuring, and administer Microsoft Windows 7/8 Professional.
• Setup, change, and terminate user Exchange email accounts.
• As the Client Side Support troubleshoot and resolve Help Desk Tickets of Users at both Corporate and Plants were necessary.
• Document actions taken to resolve the issue.
• Perform routine maintenance and administrative tasks including printer and other hardware maintenance.
• Assist other team members in any other areas as needed.
• Responsible for creating IT process documentation and team training materials.
• Responsible for ensuring that customer requirements are met.

Qualifications

• A minimum of two years of experience demonstrating competency in: Technical Support; Remote Support; Desktop Support; Windows Server / Active Directory; Windows 7/8; Networking; Phone System Support; Break/Fix.
• Knowledge and experience resolving Active Directory, Exchange, VMware Environment, LAN/WAN, hardware and software issues and troubleshooting and maintaining routers and switches in a multi-site enterprise IP network.
• Must be open to work a hybrid 2nd to 3rd Shift for cross coverage to support plant operations.
• Strong analytical and problem solving skills.
• Experience monitoring progress of projects and working independently and proactively within tight, concurrent deadlines with accuracy.
• Ability to communicate professionally and effectively internally and externally in a team environment.
• Certified Technical Trainer with the ability to create process documentation and multimedia interactive training programs for IT Staff and Company personnel.

If you enjoy innovation, and an opportunity to learn and contribute to a growing organization, CSP is the place for you! Being a CSP employee means having the opportunity to see your impact every day. Our work experience is the combination of everything that’s unique about our culture, our core values, our commitment to your success, and most importantly, our people. We are a team of self-disciplined, hardworking, curious, trustworthy and humble people who make choices according to what is best for the team. We live to collaborate and make a difference.