IT Support

CSP; North Olmsted (OH); Hybrid; USD 42,000 - 60,000; Full time

Job summary

CSP in Carey, Ohio is seeking an IT Support Analyst to provide daily plant IT infrastructure support, troubleshoot hardware and enterprise systems, and assist end users at the Carey plant. The role requires experience with Active Directory, Exchange, VMware, and networking, plus the ability to work a hybrid 2nd–3rd shift to cover plant operations.

Strong communication and problem-solving skills are essential.

Qualifications

• Two+ years' experience in technical or desktop support, remote support, or similar.
• Experience with Active Directory, Exchange, VMware, LAN/WAN, routers and switches.
• Ability to work hybrid 2nd–3rd shift and support plant operations.
• Strong problem solving and communication skills.

Responsibilities

• Configure, deploy, and track desktop, laptop, printers and other IT equipment.
• Manage AD user accounts and Exchange mailbox setup.
• Troubleshoot Help Desk tickets for corporate and plant users.
• Document actions and create training materials.

Skills

Technical Support

Remote Support

Desktop Support

Active Directory

Windows 7/8

Networking

Phone System Support

Break/Fix

Tools

VMware

Exchange

Windows Server

Job description

## IT SupportApply: Carey: Full time: Posted Today: JR101398CSP is the industry leader in the formulation and molding of lightweight, advanced composite components for the transportation industries. As an innovative, full-service Tier One supplier, we offer an entrepreneurial environment where you’re only limited by your own imagination. In addition to our team-focused environment, we provide industry-leading benefits, called BENEfits4U. Our comprehensive offering includes: affordable medical, dental, and vision care; flexible spending accounts; life insurance; 401k with company match and much, much more.**Job Description****Job Description**We are seeking an **IT Support Analyst f**or our **Carey, Ohio Plant.** **Position Summary:** Plant System Support is responsible for daily plant support for IT infrastructure, including troubleshooting, diagnosing and resolving issues related to computer hardware, virtual computers and enterprise systems supporting end user computers. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Reports to Plant Management. **Essential Job Functions:*** Configure, deploy, and track desktop, laptop, printers and other IT equipment.* Active Directory user account management. Maintain and update Active Directory users/computers/printers.* Installing, configuring, and administer Microsoft Windows 7/8 Professional.* Setup, change, and terminate user Exchange email accounts.* As the Client Side Support troubleshoot and resolve Help Desk Tickets of Users at both Corporate and Plants were necessary. Document actions taken to resolve the issue.* Perform routine maintenance and administrative tasks including printer and other hardware maintenance.* Assist other team members in any other areas as needed.* Responsible for creating IT process documentation and team training materials.* Responsible for ensuring that customer requirements are met.**Qualifications:*** A minimum of two years of experience demonstrating competency in: Technical Support; Remote Support; Desktop Support; Windows Server / Active Directory; Windows 7/8; Networking; Phone System Support; Break/Fix. Knowledge and experience resolving Active Directory, Exchange, VMware Environment, LAN/WAN, hardware and software issues and troubleshooting and maintaining routers and switches in a multi-site enterprise IP network.* Must be open to work a hybrid 2nd to 3rd Shift for cross coverage to support plant operations.* Strong analytical and problem solving skills.* Experience monitoring progress of projects and working independently and proactively within tight, concurrent deadlines with accuracy.* Ability to communicate professionally and effectively internally and externally in a team environment.* Certified Technical Trainer with the ability to create process documentation and multimedia interactive training programs for IT Staff and Company personnel.*If you enjoy innovation, and an opportunity to learn and contribute to a growing organization, CSP is the place for you!*