IT Supervisor - Hotel

The Crescent Hotels Group; Houston (TX); Presencial; USD 55.000 - 85.000; Jornada completa

Descripción de la vacante

Crescent Hotels & Resorts is seeking an IT Supervisor to support day-to-day technology for a busy Houston hotel. You will troubleshoot hardware/software, manage networks, and ensure secure, reliable IT operations for staff and guests.

Collaboration with vendors and corporate IT is common, with a focus on protecting guest and business information. The role emphasizes hospitality technology experience and clear communication, with occasional after-hours support as needed to keep services up and

Formación

• Previous IT support experience in hospitality is preferred.
• Experience with PMS, POS, guest Wi-Fi and hotel networks.
• Strong troubleshooting and communication skills.

Responsabilidades

• Provide day-to-day IT support for hotel staff.
• Maintain hotel hardware, software and networks.
• Coordinate with vendors and corporate IT when needed.

Conocimientos

IT Support

Networking

Hospitality Tech

Troubleshooting

Herramientas

PMS

POS

Guest Wi‑Fi

Descripción del empleo

Description

A New Team. A New Vision. Endless Opportunities. Join The Blossom Today.

The IT Supervisor is responsible for supporting the day-to-day technology needs of the hotel, ensuring systems, hardware, networks, and technology-related operations remain reliable, secure, and efficient.

This hands-on role provides technical support to hotel team members, troubleshoots hardware and software issues, assists with network and connectivity concerns, maintains computers and technology equipment, and coordinates with vendors and corporate IT resources when additional support is required.

The IT Supervisor will support key hotel technology systems, which may include Property Management Systems (PMS), Point of Sale (POS), guest Wi-Fi, telephone systems, workstations, printers, mobile devices, audiovisual equipment, and other operational technology. The position will also assist with system access, user accounts, equipment inventory, technology installations, upgrades, and cybersecurity best practices.

Working closely with hotel leadership and all operational departments, the IT Supervisor will prioritize technology issues based on business and guest impact and ensure problems are addressed promptly and professionally.

The ideal candidate has previous IT support, systems, networking, or hospitality technology experience with strong troubleshooting and problem-solving abilities. Experience supporting technology within a hotel or hospitality environment is highly preferred, and previous Hilton experience or familiarity with Hilton technology platforms and standards is a plus.

Strong communication, organization, attention to detail, and the ability to explain technical solutions to non-technical users are essential. The successful candidate should also understand the importance of protecting confidential guest, team member, and business information.

Schedule flexibility and occasional after-hours, weekend, or emergency support may be required based on hotel operational needs.

Connect the hotel. Support the team. Power exceptional hospitality.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts