Technology Services Intern

First Mutual Holding Co.; Lakewood (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

First Mutual Holding Co. is seeking a Technology Services Intern to assist the Service Desk with incidents and requests, while supporting engineering tasks across desktop, networking, and servers.

You will also help with invoices, inventory, asset tracking, and other duties aligned with delivering quality financial services to customers.

Qualifications

• Education: High School Diploma or equivalent is required; Bachelor’s degree in Information Technology is preferred.
• 0–2 years of experience requested; internship emphasis with full-time hours.
• Experience in technology or financial services is preferred.

Responsibilities

• Assist Service Desk by answering calls or tickets and guiding users to solutions.
• Support Engineering on projects across desktop, networking, and server tasks.
• Help with invoices, supplies, asset tracking, and other mission-driven activities.
• Perform other duties to support quality financial services for customers.

Skills

Adaptability

Cooperation

Communication skills

Customer service

Quality of work

Workflow skills

Attendance and dependability

Education

High School Diploma or equivalent

Bachelor’s degree in Information Technology

Tools

MS Office

Job description

Description

The Technology Services Intern is responsible for assisting the Service Desk in handling incidents and customer requests and other tasks required to support the company’s mission of providing quality services to customers.

Job Type

Full-time, Internship

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Requirements

• Supports the Service Desk by answering phone calls or responding to tickets in the Service Desk Portal and guiding internal customers to a satisfactory solution to their request or incident.
• Supports the Engineering Team by working on projects; assists with assigned tasks across the full spectrum of technologies the company deploys including but not limited to desktop computing, networking, application administration, software deployment and/or server administration.
• Assists with general activities including but not limited to processing invoices, managing supplies and inventory, tracking assets, and any other activity required per the company’s mission.
• Performs other duties as assigned which may include any task required to support the company’s mission of providing quality financial services to our customers.
• Other duties as required.

Necessary Competencies

• Adaptability
• Cooperation
• Communication skills
• Customer service
• Quality of work
• Workflow skills
• Attendance and dependability

Technical Expertise

• Experience in technology is preferred.
• Experience in financial services or banking is preferred.
• Experience in coding, server administration, or network administration is preferred.
• Proficiency in MS Office [Outlook, Excel, Word] or similar software is required.

Education And Experience

• Education: High School Diploma or equivalent is required; Bachelor’s degree in Information Technology is preferred.
• Certification: None.
• Years of experience: 0 to 2 years is required.
• Years of experience supervising: None.

Physical Environment

• While performing the duties of this job, the employee is regularly required to lift, walk, stand, sit, bend, reach with hands and arms, climb, push/pull, use hands, and see, hear and speak.
• The employee must occasionally lift and/or move up to 25 pounds.
• The noise level in the work environment is usually quiet to moderate.
• This position is performed in an office setting, five days a week with typical work hours being 8.30a through 5.15p. Able to work frequent overtime including weekends and evenings. Able to respond to cell phone beeper and emergences situations. Able to drive to branch locations.