IT Supervisor

Move Vertical; Charlotte (NC); Remote; USD 75,000 - 110,000; Full time

Job summary

Move Vertical is seeking an experienced IT Supervisor to lead a remote team focused on technology training, application assistance, system preparedness, and end-user support within a healthcare environment. You will guide hands-on learning, ensure data accuracy, and uphold regulatory compliance across fast-moving operations.

The role emphasizes collaboration with clinical, operational, and technical stakeholders, plus development of training materials and process documentation to improve support

Qualifications

• Minimum 2 years of experience in IT operations.
• Current HIPAA compliance training or credential.
• Solid understanding of healthcare applications, IT processes, data accuracy, and training methods.
• Experience coordinating remote teams and supporting employees remotely.
• Excellent communication, organizational, documentation, and troubleshooting abilities.

Responsibilities

• Supervise, mentor, and develop a remote team of IT training and application support professionals.
• Coordinate the creation, implementation, and delivery of technology and healthcare application training.
• Help maintain application performance, system readiness, data quality, and compliance standards.
• Collaborate with department leaders to ensure training initiatives meet business needs.
• Develop and enhance training resources, process documentation, workflows, and support guidelines.
• Track team productivity and priorities, manage schedules and responsibilities.

Skills

IT operations

HIPAA compliance

Training delivery

Communication

Documentation

Troubleshooting

Stakeholder management

Education

High school diploma or equivalent

HIPAA compliance training

Job description

We are seeking an experienced IT Supervisor to manage a remote team responsible for technology training, application assistance, system preparedness, and end-user support. This position is well suited for a hands-on leader who understands healthcare technology, has experience delivering training, and can help maintain reliable systems, accurate data, and regulatory compliance in a fast-moving environment.

Primary Responsibilities

• Supervise, mentor, and develop a remote team of IT training and application support professionals
• Coordinate the creation, implementation, and delivery of technology and healthcare application training
• Help maintain application performance, system readiness, data quality, and compliance standards
• Collaborate with department leaders and cross-functional partners to ensure support and training initiatives meet business needs
• Develop and enhance training resources, process documentation, workflows, and support guidelines
• Track team productivity, coordinate schedules, assign responsibilities, and manage competing priorities
• Build a customer-focused support environment centered on ownership, teamwork, and ongoing improvement
• Confirm that technical support practices comply with healthcare regulations, privacy requirements, and internal policies

Minimum Qualifications

• High school diploma or equivalent with a minimum of two years of experience in IT operations
• Current HIPAA compliance training or credential
• Solid understanding of healthcare applications, IT processes, data accuracy, and effective training methods
• Experience coordinating teams, balancing priorities, and supporting employees in a remote environment
• Excellent communication, organizational, documentation, and troubleshooting abilities
• Ability to work effectively with clinical, operational, and technical stakeholders