IT Summer Internship: Help Desk & Networking in GA

kubotaexternal; Georgia; On-site; USD 21,000 - 28,000; Part time

Job summary

Kubota Manufacturing of America invites motivated students to join our IT internship in Gainesville and Jefferson, GA. Over 12 weeks, you will provide first-line support for hardware, software, and network issues, assist with ticketing and documentation, and gain exposure to service desk operations in a manufacturing environment.

You will collaborate with IT staff, participate in training opportunities, and develop skills in troubleshooting, AD, Windows, and IT tools while maintaining a strong

Qualifications

• Currently pursuing a Bachelor's or Master's degree in Information Technology, Computer Information Systems, Computer Science, Cybersecurity, or a related field.
• Basic knowledge of computer hardware, software, and networking concepts.
• Strong communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Strong analytical and problem-solving skills.
• Self-motivated with a willingness to learn and adapt to new technologies.
• Excellent verbal and written communication skills.
• Legally authorized to work in the United States without sponsorship.
• Must be actively pursuing a related degree throughout the internship period.
• Expected graduation date must be December 2027 or later.

Responsibilities

• Provide first-line IT support to Kubota Manufacturing of America employees by assisting with hardware, software, and network-related issues.
• Support day-to-day Service Desk operations through ticket management, troubleshooting, documentation, and customer service.
• Log, categorize, prioritize, and track incidents and service requests within the IT ticketing system.
• Escalate unresolved issues to appropriate IT team members when necessary.
• Follow up with users to confirm issue resolution and customer satisfaction.
• Diagnose and resolve hardware, software, operating system, and network connectivity issues.
• Assist with workstation setup, device deployment, software installation, and equipment maintenance.
• Support troubleshooting efforts for printers, mobile devices, and other business technology tools.
• Create and maintain documentation for support processes, troubleshooting steps, and recurring issues.

Skills

Customer Service

Communication

Problem Solving

Teamwork

Technical Troubleshooting

Documentation

Time Management

Analytical Thinking

Education

Pursuing IT degree

Tools

Windows

Microsoft Office

Ticketing Systems

Active Directory

Networking Basics

Job description

Kubota Manufacturing of America invites motivated students to join our IT internship in Gainesville and Jefferson, GA. Over 12 weeks, you will provide first-line support for hardware, software, and network issues, assist with ticketing and documentation, and gain exposure to service desk operations in a manufacturing environment.

You will collaborate with IT staff, participate in training opportunities, and develop skills in troubleshooting, AD, Windows, and IT tools while maintaining a strong