IT Subject Matter Expert

Alaska Department of Law; Falls Church (VA); On-site; USD 130,000 - 222,000; Full time

Job summary

A prominent company seeks a Senior Information Technology Subject Matter Expert to enhance capabilities in supporting government clients. This role involves managing Jira and Atlassian tools, with responsibilities focusing on configurations and optimizing service delivery processes, requiring a strong background in ITSM practices.

Benefits

Health, dental, and vision insurance

401(k) savings plan

Disability coverage

Life and accident insurance

Paid time off and holidays

Employee assistance program

Legal plan

Qualifications

• 5-7+ years of experience configuring and administering Jira Service Management in enterprise settings.
• Strong scripting or automation experience (Groovy, ScriptRunner, PowerShell).
• Ability to support ITSM practices such as incident, change, and problem management.

Responsibilities

• Manage configurations, workflows, automations, and user roles across various projects.
• Support enterprise users, optimize service delivery processes, and align tools with ITSM best practices.

Skills

Excellent communication

Troubleshooting

Training skills

Scripting

Integration experience

Knowledge of ITSM practices

Familiarity with Atlassian ecosystem

Knowledge of Jira workflows

Job description

Job Description
As a member of our team, you will join a diverse group of driven professionals who design the products and systems that support enhanced capabilities, protect national security, and keep critical information and infrastructure secure. With us, you will be able to make an impact while you hone your skills and grow in your career.

BAE Systems is looking for an experienced Information Technology (IT) Subject Matter Expert at a Senior levelto join a strong team supporting our government customer. This position will provide the ability to make a significant impact to the mission.

The IT Subject Matter Expert Senior shall serve as the primary expert supporting Jira Service Management and the broader Atlassian suite, including related integrations.

Key Responsibilities:

• Manage configurations, workflows, automations, and user roles across various projects.
• Support enterprise users, optimize service delivery processes, and align Atlassian tools with ITSM best practices.

Required Education, Experience, & Skills

• Excellent communication, troubleshooting, and training skills
• Ability to translate business requirements into effective Jira/Atlassian solutions
• Strong scripting or automation experience (e.g., Groovy, ScriptRunner, or PowerShell)
• Demonstrated ability to support ITSM practices such as incident, change, and problem management
• Experience integrating Jira with identity management, monitoring tools, and external platforms via REST APIs
• Strong familiarity with the Atlassian ecosystem
• In-depth knowledge of Jira custom workflows, automation rules, service desk queues, SLAs, and request types
• 5-7+ years of experience configuring and administering Jira Service Management in enterprise settings

Pay Information
Full-Time Salary Range: $130355 - $221603

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

About BAE Systems Intelligence & Security
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.

Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.

This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.