IT Student Assistant - Imaging and Desktop Support - Hybrid (Oakland, CA)

University-Enterprises-In; Oakland (CA); On-site; USD 25,000 - 39,000; Part time

Job summary

University Enterprises, Inc. is seeking student assistants in a learning capacity to work under IT staff supervision. The positions involve supporting desktop/laptop imaging, software deployment, and equipment surveys, with emphasis on high-quality customer service.

These part-time, non-benefited roles require enrollment in college, adherence to UEI policies, and willingness to work across Sacramento and Oakland locations, with flexible hours within a typical 8 AM–5 PM window.

Qualifications

• Must maintain a minimum cumulative GPA of 2.0.
• Must be enrolled as a college student in regular terms with six-semester units (or nine quarter units) for undergrads; four-semester units (six quarters) for grads.
• Ability to communicate effectively, both verbally and in writing.
• Basic knowledge of Windows and Microsoft Office.
• Ability to follow instructions, organize tasks, and meet deadlines.
• Attention to detail and accuracy.
• Professional attitude and willingness to learn.
• Ability to work independently and collaboratively.
• Willingness to work at different locations in Sacramento and Oakland.

Responsibilities

• Assist with staging and imaging of desktop/laptops, including MECM/SCCM deployment.
• Assist in surveying department computer equipment (desktops, laptops, printers, monitors, etc.).
• Support IT staff for appointments and walk-in issues; troubleshoot, research, and update requests in ServiceNOW.

Education

High school

Tools

Microsoft Windows

Microsoft Office

Job description

• Location Oakland, CA, 94601,United States
• Base Pay $18.28 - $28.16 / Hour
• Job Category Part-time, Off-campus, Caltrans
• Employee Type Student Assistant
• Required Degree High school
• Manage Others No

Description

The California Department of Transportation (Caltrans) is seeking to hire two (2) student assistants, in a learning capacity, to work under the close supervision of the staff members of the desktop support team and/or Information Technology Supervisor II. I n a lea r n i ngca p acity, the Student Assistants will ensure IMD services are met by assisting in the implementation and support of Information Technology policies, standards and services. This position will assist Information Technology (IT) employees to provide high quality customer service and will provide a variety of assistance with Division projects and software programs including Microsoft Office365, OneDrive, Adobe Acrobat, TEAMS, and ServiceNOW.

Requirements

Conditions of Employment

This is a part-time, temporary, non-benefited, student position. Employment in all positions with University Enterprises, Inc. is dependent upon the mutual consent of University Enterprises, Inc. and the employee. This means that either University Enterprises, Inc. or the employee can, at any time, terminate the employment relationship at will, with or without cause. Depending on the type of position you are applying for, a pre-employment background check consisting of one or more of the following may be conducted: employment history, professional references, criminal check: educational verification (degree, license, or official transcript) or DMV clearance. Applicants will be required to pass required pre-employment checks to the satisfaction of University Enterprises, Inc. (UEI) and the hiring Agency or Department. UEI does not allow students to hold more than one UEI Job at a time, or work in more than one account per pay period. UEI employees who are considering leaving their current UEI student assistant position for a different UEI student assistant position should inform their supervisor in writing and provide at least a week's notice.

UEI is not a multi-state employer. UEI only employs candidates who live and work in the state of California. If selected for the position you must reside in California and all work must be performed in the state of California throughout the course of employment.

Prerequisites

• Must be a college student attending classes during the regular term (fall, spring, and winter, if applicable), at one of the accredited colleges or universities on our affiliation list.
• To view our current affiliation list please paste the followingURLinto your browser: http://www.calinterns.org/wp-content/uploads/Affiliation_List.pdf
• Students must be enrolled in at least six-semester units or nine quarter units for undergraduate students; four-semester units or six quarter units for graduate students.
• Students declared major must match the major(s) listed in the job posting.

Majors/Fields of Study

Compute Science, Information Technology, Computer Engineering, Management Information System (MIS), Computer Information Systems, Information Science, or closely related fields.

Work Schedule

F lexible workdays and work hours, Monday – Friday, between 8 AM - 5 PM. Final work schedule will be determined by the supervisor.

Additional Work Schedule

Student Assistant and Graduate Assistant employees generally work up to 24 hours per workweek (Sunday - Saturday) during the academic year and up to 40 hours per workweek during breaks; (winter, spring, and summer).

Compensation

$18.28 - $28.16 per hour.

Minimum Qualifications

• Must maintain a minimum cumulative 2.0GPA.
• Must complete each term with minimum unit requirements for Undergraduate and Graduate student classifications. Proof will be collected at the end of each Spring and Fall term.
• Ability to communicate effectively, both verbally and in writing.
• Basic knowledge of Microsoft Windows and Microsoft Office.
• Ability to follow instructions, organize tasks, and meet deadlines.
• Strong attention to detail and accuracy.
• Professional attitude, integrity, and willingness to learn.
• Ability to work independently and collaboratively.
• Ability to maintain positive working relationships with staff and the public.
• Willingness to work at different locations in Sacramento and Oakland.

Preferred Qualifications

• Under the amendment to Government Code Section 18220, state agencies shall give preference to a qualified applicant (up to 26 years of age) who is, or has been, a dependent child in foster care, a homeless youth, a formerly incarcerated youth, or a victim of human trafficking.
• Experience using Adobe eSign and ServiceNow.
• Basic understanding of IT equipment, including computers, laptops, and mobile devices.
• Experience in administrative support or customer service.
• Strong organizational and problem-solving skills.
• Ability to take initiative, adapt to changing priorities, and handle assignments under pressure.

Duties and Responsibilities

• In a learning capacity, the student will assist with staging and imaging of Desktop/Laptops, includes imaging, installing additional software with Microsoft Endpoint Configuration Manager (MECM or SCCM), quality assurance check, and deploying hardware as requested.
• In a learning capacity the student will assist in the Survey Process of the department’s computer equipment, such as desktops, laptops, printers, monitors, docking stations, and IT accessories including wiping, staging, and validating.
• In a learning capacity, the student will support the training room IT staff for all appointments and walk‑ins computer-based issues request; including troubleshooting, researching, and resolving and updating the request through ServiceNOW.

Physical Requirements

Sit for extended periods; frequently stand and walk; manual dexterity and hand‑eye coordination; corrected hearing and vision to normal range; verbal communication; use of office equipment including computer workstations, telephones, calculators, copiers, printers, and scanners with or without reasonable accommodation.

Working Conditions

Work is performed in an office or in a field environment.

Students/Employees will be required to work according to the current UEI remote workplace policy and sign a UEI Work from Home Agreement. The decision to permit an employee to work from home is at the discretion of the supervisor or employer and may, at any time and with or without cause, unilaterally terminate the option to work from home.

Summary

Caltrans manages more than 50,000 miles of California’s highway and freeway lanes, provides inter‑city rail services, permits more than 400 public-use airports and special‑use hospital heliports, and works with local agencies. Caltrans carries out its mission of providing a safe, sustainable, integrated, and efficient transportation system to enhance California’s economy and livability, with six primary programs: Aeronautics, Highway Transportation, Mass Transportation, Transportation Planning, Administration, and the Equipment Service Center.

• Agency/Department Transportation, Dept of (Caltrans)