IT Specialist - Vocational

Harbor Brand; Toledo (OH); On-site; USD 47,000 - 57,000; Full time

Job summary

Harbor seeks a full-time IT Specialist - Vocational to support the technical needs of Harbor’s vocational programs. The role includes desk-side and classroom training, plus hardware and software support.

Starting salary is $51,896 annually and the position is 40 hours per week. The ideal candidate will have an associate degree in computer science or information systems (bachelor’s preferred), strong Windows/AD skills, and comfort working in a team-oriented environment; WordPress experience is a

Qualifications

• Associates degree in computer science or information systems required; Bachelor’s degree preferred.
• Ability to train staff one-on-one or in classroom settings on technology.
• Proficiency with Windows OS, Office 365, and Active Directory.
• Ability to multitask and work under pressure; strong customer service.
• Experience with WordPress/Web Development is helpful.

Responsibilities

• Respond to user needs by providing software and hardware support for Harbor’s vocational programs.
• Assist staff with support of the Ohio Means Jobs website.
• Maintain accounts for RingCentral phones.
• Deploy and maintain on-site hardware and software.
• Train Harbor staff on IT items and tools as needed.
• Maintain user accounts in Active Directory.

Skills

Windows OS

Office 365

Active Directory

Training staff

Customer service

Education

Associate degree in computer science or information systems

Bachelor’s degree preferred

Tools

WordPress/Web Development

Job description

Harbor is seeking a full-time IT Specialist - Vocational. This position supports the technical needs of Harbor’s vocational programs. A specialist will assist users with both Software and Hardware related to those programs. Starting salary is $51,896 annually.

Position is full-time, 40 hours per week.

Education/Experience/Other Requirements

• Minimum ofAssociatesdegreerequiredin the field of computer science or information systems. Bachelor’s degree preferred.
• Must be comfortable training staff either one on one or in classroom settings on technology software or equipment.
• Mustdemonstrateproficiencywith Windows operating systems, Office365and Active Directory.
• Must be able to learn protocols quickly, follow directions,maintainconfidentialityand be a team player with experience working in a team-oriented, collaborative environment.
• Experience with WordPress/Web Developmenthelpful.
• Must be able to multitask, prioritizeworkloadand be able to work well under stress and time pressure.
• Must be able to convey technical issues and material to a non-technical audience.
• Must have excellent written and interpersonal skills.Musthave strongproblem-solvingskills.
• Must be patient, conscientious, self-motivated,independentand productive withvery strongcustomer service skills.
• Must havetransportation and be willing to usepersonalcar for job related duties.
• Must have a valid driver’s license, acceptable driving record, and show proof of personal auto insurance policy to bedeemedinsurable with Harbor’s vehicle insurance carrier.

Essential Job Competencies/Primary Duties

• Ensurescustomer satisfaction by responding to incoming calls,emailsand requests to the help desk. Provides support for such requests,including desktop, hardware, software, network,phoneand application support.
• Assiststaff with supportofthe Ohio Means Jobs website.
• Maintain accounts for RingCentral phones.
• Assistinmaintainingand deploying on-site hardware
• Ensurestimelyresolution to issues/requests by tracking work orders and keeping staff updatedon the status of work order resolution.
• Trains Harbor staff on general IT items and the use of software and technologyused at Harbor onan initialand ongoing basis, as needed.
• Assistsinmaintaininguser accounts in Active Directory.
• Maintains understanding of Harbor’s business process workflows and the useof technology/software.
• Testsupdates, customizations,and new releasesof thesoftware and technologyused and supported at Harbor.Hasa goodunderstanding of Harbor’s network structure.
• Participates as an active member of the IT Team helping other team members asrequired.
• Keepscurrent withtrends and developments related to essential jobcompetencies anddemonstratescontinued growth.

About Harbor

• A leading provider of mental health and substance use treatment forover 100 years
• 350+ clinical staffserve over24,000 clientsacross multiple locations and in the community each year
• Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, andmore!

Why Work for Harbor?

It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:

• Medical, dental, and vision coverage
• Retirement plan with company match
• Generous paid time off, sick time, and paid holidays
• Tuition and professional license reimbursement programs
• Clinical supervision hours offered
• Ability to make a difference in your community!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.