IT Specialist V - ITS (Prescott)

Yavapai County; Prescott (AZ); On-site; USD 90,000 - 115,000; Full time

Job summary

Yavapai County Information Technology Services is seeking a Project Manager/ITS Specialist V to join our team in Prescott. The role plans, coordinates and manages complex IT projects through their lifecycle, translating user needs into detailed requirements and feasible technical solutions.

The candidate will oversee daily tasks, ensure system availability, troubleshoot high-level issues, and develop procedures for server and Active Directory management. Onsite, no remote work.

Qualifications

• Bachelor’s Degree in Information Systems or closely related field.
• Minimum seven years of experience in information technology or related field.
• Experience planning, coordinating and managing complex projects through lifecycle.
• Identify users' needs, gather detailed requirements and analyze project feasibility.

Responsibilities

• Coordinate daily tasks and provide technical oversight for timely team responsiveness.
• Ensure systems and resources availability.
• Resolve highly technical issues impacting server, backend applications, security, and user experience.
• Develop procedures and provide training for server and Active Directory management.
• Maintain enterprise system availability of centralized and internet-based resources.
• Respond to service calls with level III expertise and ensure timely resolution.
• Create project deliverables such as requirements documents, statements of work, test plans, and diagrams.
• Translate business needs into technical solutions and recommend software systems.
• Design, develop, test, and maintain enterprise systems.
• Prepare test plans and data; maintain customer and internal documentation.

Skills

Project management

Planning & coordination

Requirements gathering

Feasibility analysis

Technical troubleshooting

Education

Bachelor's Degree in Information Systems

Tools

Active Directory

Job description

Information Technology Services has an exciting career opportunity as a Project Manager/ITS Specialist V to join our dynamic team!

Yavapai Our ideal candidate will have experience in planning, coordinating and managing a variety of complexprojects through their entire project lifecycle, including identifying users' needs, gathering detailed requirements and analyzing project feasibility.

This is an onsite position with no remote work option.

• Coordinates the daily tasks of the assigned unit providing technical oversite to ensure the teams’ timely responsiveness.
• Ensures systems and/or resource availability.
• Resolves highly technical issues impacting server and backend application functionality, security, and the user experience.
• Contributes to the development of goals, objectives, procedures, and priorities for the unit.
• Participates in the hiring, training, monitoring and performance evaluation of the work of junior staff, providing regular updates to management.
• Develops procedures and provides training for server and Active Directory management.
• Ensures enterprise system availability to include all centralized and internet-based resources.
• Responds to service calls, provides level III technical expertise, and ensures timely resolution of customer reported problems.
• Participates in single and multi-department projects within the ITS project portfolio while observing established ITS project management procedures.
• Creates project deliverables as specified for the project such as requirements document, statement of work, test plans, and diagrams.
• Communicates and collaborates with county-wide IT stakeholders to define requirements and translates such business needs into technical solutions; provides recommendations for software systems.
• Designs, develops, tests, and maintains enterprise systems.
• Prepares test plans for assigned systems and develops test data and test procedures for those systems.
• Prepares and maintains customer and internal documentation.
• Performs varied systems analysis, design, and implementation work.
• Assists in developing departmental standards and procedures.
• Performs other job-related duties as assigned.

Education:
Bachelor’s Degree in Information Systems or closely related field.

Experience:
A minimum of seven (7) years of experience in information technology or related field. An equivalent combination of directly related work experience and education may substitute for the degree requirement on a year-per-year basis.

Additional Requirements:
Must possess a valid Arizona driver’s license.