IT Specialist - Technical Support (Mid Level)

TechDigital Group; Torrance (CA); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Mid-Level IT Specialist for Technical Support. This role involves troubleshooting user issues, resolving hardware and network problems, and coordinating with experts for proprietary applications. You will assist in hardware and software upgrades while ensuring user satisfaction through effective training and support. Join a dynamic team where your technical skills will contribute to seamless operations and improved system performance. If you thrive in a collaborative environment and are passionate about technology, this opportunity is perfect for you.

Qualifications

• Strong problem-solving skills and ability to present technical information.
• Experience in software maintenance and network design.

Responsibilities

• Troubleshoot user problems and resolve hardware and network issues.
• Assist in hardware/software upgrades and provide user training.

Skills

Problem Solving

Presenting Technical Information

Process Improvement

Software Maintenance

Software Testing

Network Design and Implementation

Load Balancing and Scalability

Vendor Relationships

Software Performance Tuning

Network Performance Tuning

Database Performance Tuning

Job description

IT Specialist - Technical Support (Mid Level)

Job #: 2976
Pay Rate: Not Specified
Job type:
Location: Torrance, CA

Organization Unit: Phenomenex Inc
Work Location: Torrance, CA

Responsibilities:

1. Troubleshoot user problems at the desktop.
2. Resolve hardware break-fix issues, network connectivity, and application-related questions for third-party products.
3. Escalate or perform server functions related to desktop issues and TCP/IP connectivity.
4. Coordinate with subject matter experts to resolve concerns for proprietary applications.
5. Assist Project Managers in the end-to-end process for destination moves and hardware/software upgrades, including client interviews, technology evaluations, recommendations, and technical training.

Technical Support Specialist (Senior Level) Job Duties:

1. Evaluate system potential by testing compatibility of new programs.
2. Evaluate expansions or enhancements by studying workload and capacity.
3. Achieve system objectives by gathering data, evaluating options, and recommending actions.
4. Confirm program objectives by testing new programs against established standards.
5. Improve existing programs by reviewing objectives and recommending changes.
6. Evaluate vendor-supplied software by testing compatibility.
7. Perform hardware/component factory acceptance testing.
8. Load software into production and establish hardware connections.
9. Train users and provide operating instructions.
10. Document hardware and software changes to maintain historical records.
11. Maintain client confidence by keeping information confidential.
12. Enhance professional knowledge by attending workshops and participating in professional societies.
13. Contribute to team efforts by accomplishing related results.

Technical Support Specialist (Senior Level) Skills and Qualifications:

1. Problem Solving
2. Presenting Technical Information
3. Process Improvement
4. Software Maintenance
5. Software Testing
6. Network Design and Implementation
7. Load Balancing and Scalability
8. Vendor Relationships
9. Software Performance Tuning
10. Network Performance Tuning
11. Database Performance Tuning