IT Specialist (Systems Administration)

Military Treatment Facilities under DHA; Cherry Point (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Military Treatment Facilities under DHA seeks an IT Specialist (System Administration) to support naval health IT operations at the Cherry Point site. The role involves monitoring systems, addressing network incidents, and ensuring compliance with information security policies.

Candidates should have relevant IT credentials and strong problem-solving abilities. The position is location-based at Naval Health Clinic Cherry Point, NC, with DHA recruitment processes in place for qualified US

Qualifications

• Attention to detail in IT operations and incident handling.
• Strong customer service mindset for IT support scenarios.
• Clear oral communication for technical guidance to diverse audiences.
• Analytical problem solving to identify and resolve network issues.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Education

Ph.D. or equivalent doctoral degree or 3 years of graduate education in CS/Info Science/Tech Mgmt

Job description

About the Position

This position is located at Naval Health Clinic in Cherry Point, North Carolina. This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Personnel of the DoD to recruit and appoint qualified candidates to positions in the competitive service.

• Recruitment Incentive may be authorized.
• Relocation Incentive may be authorized.
• Student Loan Repayment may be authorized.
• Advanced Leave Accrual may be authorized.
• Advanced In-hire may be authorized.

Who May Apply

US Citizens. In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Basic Requirement for IT Specialist (System Administration)

Specialized Experience: One year of specialized experience which includes assisting in the operation of IT support services, monitoring equipment to locate and/or resolve network incidents and vulnerabilities and ensuring adherence to the information systems policy and procedures. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS 09). The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate.

OR Education: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as: Computer Science, Information Science or Technology Management.