IT Specialist (System Administration)

Military Treatment Facilities under DHA; Bethesda (MD); On-site; USD 90,000 - 130,000; Full time

Job summary

Walter Reed National Military Medical Center in Bethesda, MD seeks an IT Specialist (Systems Administration) to maintain clinical IT systems within the Pathology department. The role emphasizes secure deployments, vulnerability management, and reliable IT operations in a complex DoD environment.

Candidates should demonstrate robust detail orientation, customer service, and strong communication skills to support clinical workflows and system integrity.

Qualifications

• Specialized IT experience in clinical environments
• Experience with coordinating data exchange formats (HL7/ASTM)
• Ability to sustain hardware & software in DoD/DOD-managed systems
• Proficient in identifying and mitigating vulnerabilities across complex IT environments

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

LIS architecture

HL7/ASTM data exchange

Job description

About the Position:

This position serves as the IT Specialist (Systems Administration) within the Information Management Division located in the Department of Pathology at Walter Reed National Military Medical Center in Bethesda, MD. Core hours for the position are: 40hrs / Week (M-F) This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Personnel of the DoD to recruit and appoint qualified candidates to positions in the competitive service.

Who May Apply:

US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Basic Requirement for IT Specialist (System Administration): Specialized and Other Experience:

One year of specialized experience which includes demonstrating advanced understanding of laboratory workflows, LIS architecture, and HL7/ASTM data exchange; sustaining hardware and software across DOD/DOW-managed computing environments; verifying deployments of software updates, application changes, and/or medical device upgrades; and identifying, analyzing, and resolving software, firmware, and operating system vulnerabilities across complex clinical IT environments. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-11). The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined:

• (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others.
• (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation.
• (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information.
• (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate.

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must