IT Specialist (CUSTSPT)

US Defense Information Systems Agency; Alabama; On-site; USD 65,000 - 90,000; Full time

Job summary

US Defense Information Systems Agency (DISA) seeks qualified IT professionals for Cyber Excepted Service roles under 10 USC 1599f. Positions support US Cyber Command and require a blend of education and IT experience across GG-05 to GG-12 levels.

Responsibilities include IT operations, systems support, and cybersecurity readiness within a DoD framework. Applicants should demonstrate attention to detail, customer service, communication, and problem solving.

Qualifications

• GG-05: basic IT principles, equipment operation and user support.
• GG-07: assist with IT system administration or support; troubleshoot desktop/hardware; document support requests.
• GG-09: resolve moderately complex IT issues; install/configure hardware/software; participate in system testing.
• GG-11: analyze complex IT issues; plan deployments; provide guidance to technicians.
• GG-12: plan and execute IT infrastructure/projects; evaluate architectures; guide outages and risk mitigation.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Education

Degree in CS/Engineering/IT or 24+ credit hours in related fields

Job description

This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command.

In order to qualify for this position, you must meet the requirements described below.

Basic Requirements: GG-2210-05 to GG-2210-11

• Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
• OR
• Attention to Detail -experience reviewing my own information technology-related work or data to ensure accuracy, completeness, and consistency with standards. My work or the data that I produce is typically reviewed by my supervisor or another colleague
• Customer Service - experience having brief contact with customers to provide information about available information technology products and services and providing customers with standard products or routine services to address information technology needs
• Oral Communication - experience informing my supervisor and other IT staff of the status of information technology systems, projects, or daily operations, including the status of information technology systems, projects, or daily operations, including the communication of basic technical information to a non-technical audience
• Problem Solving - identifying or selecting from a number of alternatives to address routine information technology-related issues by gathering and applying information from standard sources that provide a limited number of solutions

Qualifying Experience:

To qualify at the GG-05, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service. For this position, qualifying experience is defined as: Experience with basic IT principles, equipment operation, and user support.

To qualify at the GG-07, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service. For this position, qualifying experience is defined as: Experience assisting with basic IT system administration or support; troubleshooting common desktop, peripheral, or hardware issues; documenting customer support requests; and applying standard diagnostic tools and operating procedures.

To qualify at the GG-09, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service. For this position, qualifying experience is defined as: Experience includes resolving moderately complex IT system or network issues; installing, configuring, and testing hardware/software components; participating in system testing or cybersecurity hygiene routines; and drafting technical documentation or user guides.

To qualify at the GG-11, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service. For this position, qualifying experience is defined as: Experience includes analyzing, evaluating, and resolving complex IT system, network, or security issues; participating in system lifecycle deployments, upgrades, or migrations; implementing security controls or configuration baselines; and providing technical guidance to tier-1/tier-2 technicians.

Basic Requirements: GG-2210-12

• Attention to Detail- experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards
• Customer Service - experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs
• Oral Communication - briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience
• Problem Solving - identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions

Qualifying Experience:

To qualify at the GG-12, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service. For this position, qualifying experience is defined as: Experience includes planning and executing IT infrastructure, security, or modernization projects; performing independent technical evaluations of IT architectures or security postures; formulating recommendations for system performance, optimization, or risk mitigation; and leading the resolution of enterprise-level or critical operational outages.

Volunteer Experience:

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience.?Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume. All qualifications must be met within 30 days after the closing date of the announcement.

Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume. All qualifications must be met within 30 days after the closing date of this announcement.