IT Specialist - Onsite Support

North Sky Communications; Vancouver (WA); On-site; USD 33,062 - 35,817; Full time

Benefits offered by this job

Weekly Paychecks

PTO & Holidays

Health & dental insurance

401(k) with Company Match

Stock Purchase Plan

Education Reimbursement

Legal Insurance

Discounts on gym memberships

Job summary

North Sky Communications is hiring an IT On-site Support Specialist to join our dynamic technology team. You will provide hands-on desktop and iOS support, manage asset records, and assist with deployments for new hires.

This on-site role emphasizes customer-focused service and reliable IT operations. The position offers weekly pay, PTO, insurance options, 401(k) with company match, and education reimbursement as part of a comprehensive benefits package.

Qualifications

• 18+ years of age or older.
• Legal right to work in the United States for North Sky Communications, LLC.
• 1–2+ years of hands-on desktop troubleshooting experience.
• Experience with Windows and iOS operating systems.
• Background in customer service or technical support environment.

Responsibilities

• Inventory management and meticulous asset records across computers, devices, software licenses, and peripherals.
• Coordinate asset lifecycle from procurement to secure disposal.
• Deploy equipment for new hires and manage returns; generate inventory reports.
• Provide on-site desktop support and troubleshoot hardware, software, and connectivity issues.
• Install, configure, and update key applications and operating systems.
• Assist with printer setup, drivers, and troubleshooting; log resolutions in the ticketing system.
• Configure and support iOS devices; assist with MDM enrollment and administration.
• Support mobile productivity apps and coordinate device activations with carriers.

Skills

Windows

iOS

Microsoft Excel

Active Directory

TCP/IP DNS DHCP

Remote Desktop

Ticketing Software

Customer Service

Tools

Remote Desktop Tools

Mobile Device Management (MDM)

Job description

Discover a more connected career

At North Sky Communications, LLC, our IT On-site Support Specialists thrive in a dynamic, collaborative environment where every day brings fresh opportunities to solve technical challenges, empower team members, and maintain our core technology infrastructure.

We are seeking a motivated, customer-focused IT Support Specialist to join our growing technology team! This position offers an outstanding launching pad for someone eager to kickstart a rewarding career in Information Technology through direct, hands‑on experience.

• Schedule: On-site | Monday – Friday (Standard Business Hours)

Connecting You To Great Benefits

• Weekly Paychecks
• Paid Time Off, Parental Leave, and Holidays
• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• 401(k) w/ Company Match
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Discounts on gym memberships, pet insurance, and much more!

What You’ll Do

• Inventory Management
• Maintain meticulous, up‑to‑date records of all IT assets, including computers, mobile devices, software licenses, and peripherals.
• Track the complete asset lifecycle from initial procurement to secure disposal.
• Coordinate smooth equipment deployments for new hires and handle returns.Generate regular inventory reports and maintain comprehensive documentation.
• Desktop Support & Troubleshooting
• Provide warm, effective technical support for Windows and iOS environments.
• Diagnose and resolve daily hardware, software, and system connectivity issues.
• Install, configure, and update key applications and operating systems.
• Assist team members with printer setup, driver installations, and troubleshooting.
• Maintain detailed resolution records within our IT ticketing system.
• iOS Device Support
• Configure and troubleshoot company iPhones and iPads for business use.
• Assist with Mobile Device Management (MDM) enrollment and administration.
• Oversee iOS application installation, configuration, and maintenance.
• Provide friendly guidance and training on mobile productivity apps.
• Coordinate directly with mobile carriers for device activations and plan management.

What You’ll Need

• Must be 18 years of age or older.
• Legal authorization to work in the United States for North Sky Communications, LLC.
• 1–2+ years of hands‑on desktop troubleshooting experience.
• Demonstrated experience with both Windows and iOS operating systems.
• Background in a customer service or technical support environment.

Technical Skills

• Advanced Microsoft Excel Proficiency:
  • Complex formulas and functions (VLOOKUP, INDEX/MATCH, SUMIFS)
  • Pivot tables and data analysis
  • Macro creation and process automation
  • Data visualization and charting
• Deep familiarity with iOS devices and the broader Apple ecosystem.
• Working knowledge of network protocols (TCP/IP, DNS, DHCP).
• Familiarity with Active Directory and user account administration.
• Experience navigating remote desktop tools and ticketing software.

The wage range for IT Specialist - Onsite Support is $24.00 - $26.00.

Why work with us

Your career here is more than just a job — it's your pathway to opportunity. Our hands‑on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety‑first culture that ensures you can do what you do best, with peace of mind.

Building stronger solutions together

Our company is an equal‑opportunity employer — we are committed to providing a work environment where everyone can thrive, grow, and feel connected.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Effective January 1, 2024, this position is designated by North Sky Communications, LLC as a safety‑sensitive position pursuant to Wash. SB 5123 (2023),

• 2 (to be codified at Title 49, Chapter 49.44 of the Wash. Rev. Code). As such, this position is exempt pursuant to Wash. SB 5123 (2023), the Washington state law related to pre‑employment testing for marijuana. Please be advised that due to the designation of this position as safety‑sensitive (and notice to you of the same), you will be subject to pre‑employment testing for marijuana and its metabolites.