IT Specialist (Network)

Defense Contract Management Agency; Fort Lee (NJ); On-site; USD 70,000 - 100,000; Full time

Job summary

Defense Contract Management Agency in Fort Lee, New Jersey, seeks an IT Specialist (Network) to manage and support enterprise IT infrastructure, including operating systems, LAN components, and security controls.

The role requires practical experience with system administration, network troubleshooting, and providing Tier-1/2 support under supervision, contributing to project work with senior staff.

Qualifications

• Specialized experience required: one year in IT related to network/system administration and support.
• Experience with LAN hardware/software installation, configuration, and troubleshooting.
• Experience providing Tier-1/Tier-2 IT support for enterprise users.
• Knowledge of IA/cybersecurity controls and system authorization processes.

Responsibilities

• Perform routine system administration, configuration, and maintenance of enterprise OS (Windows Server, Windows 11, Linux) and standard COTS software.
• Assist with installation, configuration, and troubleshooting of LAN hardware, software, and routing protocols.
• Provide Tier-1 and Tier-2 IT support, diagnosing and resolving hardware, software, and telecom issues for enterprise users.
• Apply IA/cybersecurity controls to protect operating systems, monitor vulnerabilities, and support system authorization.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

See below for important information regarding this job. Additional vacancies may be filled from this announcement.

To qualify for an IT Specialist (Network), your resume and supporting documentation must support: Specialized Experience: One year of specialized experience that equipped you with the competencies to successfully perform the duties of the position and is directly in, or related to, this position. To qualify for the NH-03 level, specialized experience must be at the NH-02 or GS-11 grade level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-after-competitive appointment,minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes:

• Experience performing routine system administration, configuration, and maintenance for enterprise operating systems (such as Windows Server, Windows 11, or Linux) and standard commercial-off-the-shelf (COTS) software.
• Assisting with the installation, configuration, and routine troubleshooting of Local Area Network (LAN) hardware, software, and routing protocols.
• Providing tier-1 and tier-2 IT support, diagnosing and resolving hardware, software, and telecommunications issues for enterprise users.
• Applying established information assurance (IA) and cybersecurity controls to protect operating systems, monitor vulnerability compliance, and support system authorization.
• Contributing as a technical team member on IT infrastructure or network projects, executing tasks under the guidance of a senior project manager or lead.

For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below.

1. Attention to Detail - Isthorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and respond appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; usessound judgment to generate and evaluate alternatives, and to make recommendations.