IT Specialist Level II

Worldwide Logistics Limited; Paramus, Northern (NJ, KY); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K Program

Flexible vacation time

Job summary

Worldwide Logistics Inc. is seeking an IT Specialist Level II to join a growing IT support team that serves a global workforce.

You will learn while supporting staff on- and off-site, manage software integrations, and troubleshoot a variety of IT issues as they arise. The role focuses on building and configuring workstations, OS/software installation, user provisioning in Microsoft 365/Azure AD, asset management, and ticketing workflow.

Qualifications

• 2+ years of MSP/help desk experience with ticketing/RMM
• Experience installing operating systems and software
• Experience configuring and troubleshooting PCs
• Familiarity with networking, switching, and routing
• Moderate to advanced Microsoft Excel knowledge
• Excellent written and verbal communication skills
• Self-starter with agency and autonomy
• Availability for after-hours support as needed

Responsibilities

• Build, configure, and troubleshoot workstations for new users
• Install operating systems and software applications
• Create users in Microsoft 365, Azure Active Directory, and other systems
• Maintain asset inventory for all hardware
• Use a ticketing system to track and maintain workflow
• Patch and troubleshoot devices and network connectivity
• Install and troubleshoot hardware such as printers and scanners
• Oversee and manage special projects through completion

Skills

MSP/help desk experience

Ticketing system

RMM tools

Operating system installation

PC configuration/troubleshooting

Networking (switching/routing)

Excel

Communication

Autonomy/Self-starter

After-hours support

Tools

Microsoft 365 administration

ManageEngine ServiceDesk Plus

N-able RMM

Job description

Worldwide Logistics Inc. is looking for an IT Specialist Level II. As an IT Specialist, you’ll be a member of a growing full-service IT support team. With an amazing opportunity to learn while supporting a global workforce.

Worldwide Logistics requires an IT Specialist with the ability to learn and adapt quickly to challenges as they arise in our fast-paced, global industry. Ideal candidates should look forward to encountering and troubleshooting new issues as they are brought to us by staff members. The primary duties of this position involve supporting the sales and operations staff both on and off-site, as well as managing software integrations.

Responsibilities and Duties

• Build, configure, and troubleshoot workstations for new users
• Install operating systems and software applications
• Create users in Microsoft 365, Azure Active Directory, and other systems
• Maintain asset inventory for all hardware
• Use a ticketing system to track and maintain workflow
• Patch and troubleshoot devices and network connectivity
• Install and troubleshoot hardware such as printers and scanners
• Oversee and manage special projects through completion

Qualifications and Skills

Required

• At least 2 years of experience working for an MSP or in a help desk environment utilizing a ticketing system and RMM tools
• Experience installing operating systems and software
• Experience configuring and troubleshooting PCs
• Familiarity with networking, switching, and routing
• Moderate to advanced Microsoft Excel knowledge
• Excellent written and verbal communication skills
• Self-starter with agency and autonomy
• Availability for after-hours support as needed

Highly Desired

• Microsoft 365 administration
• Experience with ManageEngine ServiceDesk Plus
• N-able RMM experience
• Interest in AI tools and emerging technologies

Bonus Qualifications

• Project Management

What you’ll get in return

• Medical, dental, and vision insurance for employees
• 401K Program to help you invest into your future
• Flexible vacation time to promote a healthy work-life balance