IT Specialist (IT Technician)

Lensa; Easton (Northampton County); On-site; USD 55,000 - 70,000; Full time

Job summary

A leading company in IT services seeks to hire an IT Technician to provide technical support and system management. The successful candidate will assist users with hardware and software issues, maintain system operations, and ensure a positive customer experience in a dynamic environment. Opportunities for professional growth and comprehensive benefits are available.

Benefits

Medical and Life insurance

Paid Time Off including paid holidays

Voluntary benefits such as Dental and Vision

Qualifications

• Experience with desktops and servers preferred.
• 2 to 5 years relevant experience.
• Ability to manage IT equipment inventory.

Responsibilities

• Provide direct support to employees and clients on all IT systems.
• Manage Helpdesk ticketing system and resolve user requests.
• Coordinate with IT staff for problem resolution.

Skills

Customer Support

Technical Troubleshooting

Helpdesk Management

Education

Bachelor's degree (BS) in Computer Science

Job description

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Lensa partners with DirectEmployers to promote this job for arvato Bertelsmann.

Carbel, part of Arvato, is a full-service 3PL provider serving national and international clients across various industries, with a strong focus on fashion and retail. The IT Technician provides support to users of information technology systems. The IT Technician handles PC hardware/Printers/ RF Guns/software builds and upgrades. They are responsible for day to day administrative functions of local computer systems including printers and RF Guns as required. Also responsible for coordinating the escalation and resolution of problems with other Information Technology staff members. YOUR TASKS

• Provides direct support to employees and clients (customer) on all technologies in use and supported by the IT department. Maintains friendly and helpful demeanor with customers at all times. Meets or exceeds departmental response time goals.
• Uses system designated by departmental management to track user requests for assistance. Follows specified procedures on the use of said system. Monitors the Helpdesk Ticket queue and fulfills requests in a timely and courteous manor.
• Coordinates with other IT staff members as appropriate for the resolution of problems. Proactively seeks assistance from other staff members as required to quickly resolve customer problems.
• Observes company guidelines with regard to copying of software and advises departmental management when any illegal use of software is discovered.
• Delivers, picks up, and/or ships equipment to repair vendors as required. Tracks such activities in accordance with departmental guidelines.
• Notifies departmental management in writing when any equipment is relocated within the company, including serial numbers, original location of equipment and new location of equipment.
• Enforce and comply with all Payment Card Industry Data Security Standards.
• Promptly advises departmental management of any situation that will cause a substantial delay in the resolution of a customer problem.
• Answers help desk calls live when possible.
• Responds promptly to voice messages left in the help desk mailbox and confirms receipt to the customer with an estimate of resolution time where possible.
• Configures supports and repairs all desktops, monitors, printers and RF scanner guns in the office and warehouse.
• Manages and utilizes Ghost server for desktop/laptop imaging.
• Maintain an accurate inventory of IT equipment.
• Notifies Sr. IT staff member to issues involving critical business systems that may cause business impacting outages.
• Required to relocate computer equipment frequently.
• Work with Systems Administrators to support DHCP, DNS, Mail, Operating systems and production application configurations.
• RF Gun Support.
• Assist with Wireless Support issues.
• Provides support for local phone systems as necessary.
• Familiar with quick PC build-out processes such as Ghost.
• Other task as request by IT management.
• Physical demands are considered to be that of an office/warehouse environment. Requires the ability to walk around the warehouse, prolonged sitting, ability to utilize a computer and interact with other associates in meetings and/or via phone.
  
  

YOUR PROFILE

• Bachelor's degree (BS) in Computer Science preferred.
• Two to five years related experience with desktops and servers preferred.
  
  

WE OFFER Medical and Life insurance. Paid Time Off, including paid holidays. Voluntary benefits such as Dental, Vision, and Gap insurance, short-term disability, paid family leave, accident insurance, critical illness and cancer insurance.

EOE Protected Veterans/Disability

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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