IT Specialist II — Automation, Security & User Support

Signet Jewelers

United States

On-site

USD 60,000 - 90,000

Full time

14 days+

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Job summary

Signet Jewelers is seeking an IT Specialist to deliver tier 2 technical support across hardware, software, and network systems. You will install, configure, and maintain endpoints, monitor systems, and automate tasks with PowerShell.

The role emphasizes user guidance, KBAs, and collaboration with IT teams to secure and optimize IT operations. The ideal candidate has 3–5 years in tech support, strong troubleshooting, and hands-on experience with Windows, macOS, iOS, Citrix, AWS and AD, plus

Qualifications

3-5 years of experience in a technical support role.
Strong troubleshooting, diagnosing and problem-solving skills.
Experience with Windows, macOS, iOS, Citrix, AWS and Active Directory.
Experience with PowerShell scripting.
Experience with IT management tools such as Microsoft Intune and SCCM.

Responsibilities

Provide tier 2 support for hardware, software, and network related issues.
Install, configure, and maintain computers, software applications, and network devices.
Monitor systems, troubleshoot problems, and escalate complex issues as needed.
Manage user access to systems and applications, ensuring proper permissions and security.
Develop scripts (e.g., PowerShell) to automate processes and improve team efficiency.
Document incident resolutions in tickets and knowledge base articles (KBAs).