IT Specialist II

Bering Straits Native Corporation; Washington (District of Columbia); On-site; USD 99,000 - 103,000; Full time

Job summary

Bering Straits Native Corporation is seeking an IT Specialist II in Washington, DC. The role centers on providing IT support for the East Asian and Pacific Affairs bureau with a focus on customer service and efficient systems administration.

The position requires an associate degree in computer science, security clearances (Top-Secret/SCI and Secret), and the ability to work with Windows environments, mobile devices, and conferencing tools. Travel may be required.

Qualifications

• Requires an associate degree in computer science or a related field.
• Must hold Top-Secret/SCI clearance (1 position).
• Must hold Secret clearance (1 position).
• Pre-employment drug screening and background check required.
• Ability to obtain access to military installations, if applicable.

Responsibilities

• Provide systems support for EAP bureau with strong organization and customer service.
• Deliver general IT and admin support for a team supporting 270 domestic users.
• Offer Help Desk support for out-of-scope IT services.
• Provide mobile device support and inventory control.
• Support Windows workstations, laptops, tablets, and smartphones.
• Install and maintain computer hardware and peripherals; tidy wiring.
• Reload and configure software on laptops and provide user training.
• Assist with digital video conferencing and secure phone technologies.
• Coordinate with DT Bureau staff for consolidated IT services.
• Coordinate DT services to EAP offices and overseas posts.
• Stay current on technology trends to support EAP’s mission.
• Suggest technology upgrades and equipment purchases.

Skills

IT support

Help desk

Customer service

Interpersonal skills

Education

Associate degree in computer science

Tools

SharePoint

Job description

• Pay or shift range: $99,000 USD to $103,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

About this position: IT Specialist IILocation – Washington, DC

The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

Wage/Salary Range: 99K - 103K

Applicants will be notified via phone or email within ten (10) business days of submittal.

• Systems Support Specialist: Serve as a systems support specialist in the East Asian and Pacific Affairs (EAP) bureau, providing IT support with a high degree of organization, resourcefulness, tact, and customer service/interpersonal skills.
• General IT and Administrative Support: Provide general IT and administrative support for a team of six Systems staff supporting EAP’s 270 domestic users.
• Help Desk Support: Offer help desk support for out-of-scope, non-consolidated IT services.
• Mobile Device Support: Provide support, troubleshooting, and inventory control for mobile devices (phones, tablets, laptops).
• Desk Side User Support: Offer ad hoc user support for Windows workstations, laptops, tablets, and smartphones.
• Hardware Installation and Maintenance: Install/move computer hardware, monitors, printers, multi-function devices, adjustable VARIDESK desk converters/risers, and tidy the wiring.
• User Training: Provide basic user training in Microsoft Windows, Office 365, DOS applications, systems, etc. Reload and configure software on laptops.
• Digital Video Conferencing and Secure Phone Technologies: Assist with digital video conferencing (DVC) and secure phone technologies.
• Liaison with DT Bureau Staff: Liaise with the Bureau of Diplomatic Technology (DT) staff for consolidated IT services.
• Coordination of DT Services: Coordinate DT services to EAP domestic offices and DT personnel at 47 overseas posts.
• Technology Trends: Stay current on technology trends to support EAP’s mission.
• Technology Advancement Suggestions: Suggest areas for technology advancement and recommend equipment purchases/upgrades.
• Backup SharePoint Administrator: Serve as a backup SharePoint Administrator.
• Event Setup and Cleanup: Assist with prepping conference rooms before and after official events during the workday. Assist with setting up and cleaning up official office events.
• IT equipment inventory: Assist with IT assets annual inventory and spot checks.

Required (Minimum Necessary) Qualifications

• Education Requirements: Requires an associate degree in computer science or a related field.
• Level of Experience Requirements: N/A

Knowledge, Skills, Abilities, and Other Characteristics

• Must have a Top-Secret/SCI clearance – (1) position
• Must have a Secret clearance – (1) position

Preferred

• N/A

Supervisory Responsibilities

This position will not have supervisory responsibilities. You may delete this line if it does not apply to the job.

DOT Covered/Safety-Sensitive Role Requirements

• This position is not subject to federal requirements regarding Department of Transportation "safety-sensitive" functions. You may delete this line if it does not apply to the job.

Necessary Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Employees must always maintain a constant state of mental alertness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 30 lbs. equipment.

The work environmental characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of the role. Employees must always maintain a constant state of situational awareness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical Setting:

Onsite

Schedule and Flexibility:

Domestic office hours are 8:15 a.m. to 5:00 p.m., Monday through Friday, with a non-reimbursable 45-minute lunch. However, an alternative work schedule, including but not limited to Telework and Alternate Work Schedule, mutually agreed upon by the COR or GTM and the resource may be implemented.

Additional Qualifying Factors

As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain and maintain the appropriate clearance levels required and must also be able to obtain access to military installations.

Other Pertinent Work Details:

This task order may require overtime (OT) when work requirements extend beyond 40 hours per week. This task order may require travel. All travel shall be in accordance with the Federal Travel Regulation.

Shareholder Preference

BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.

Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.