IT Specialist I

Challenger School; Utah; On-site; USD 42,000 - 57,000; Full time

Job summary

Challenger School is seeking an IT Specialist I to provide hands-on support at campuses and corporate offices. This role combines help desk support, systems administration tasks, field installations, and technical documentation.

You will work both at a desk and on-site in classrooms, wiring closets, and offices. This position emphasizes clear standards, documentation, accountability, and practical problem-solving in a real-world setting, with travel to Challenger locations across several states

Qualifications

• Required: Technical training or equivalent experience (A+ or similar).
• Experience supporting Windows desktop environments.
• Working knowledge of Microsoft Office 365.
• Understanding of basic networking concepts and troubleshooting.
• Strong problem-solving, documentation, and communication skills.
• Valid driver’s license and ability to travel.

Responsibilities

• End-User & Help Desk Support: Provide Tier 1–2 support for Windows PCs, Office 365, printers, browsers, antivirus, and network access.
• Systems & Desktop Management: Install, configure, and maintain Windows desktop and server operating systems; assist with deployment, updates, and configuration.
• Campus & Field Support: Design, coordinate, and install computer labs and staff workstations; support peripherals and phones.

Skills

A+ Certification

Windows Desktop Support

Documentation

Communication Skills

Travel Willingness

Tools

Office 365

Windows Server

Networking Basics

Job description

IT Specialist I

Location: Salt Lake City, UT

Department: Management Information Systems (MIS)

Travel: Required (seasonal, multi-state)

About Challenger School

Challenger School is a mission-driven educational organization focused on developing independent, productive thinkers. Our campuses rely on stable, well-documented technology systems to support classrooms, staff, and students across multiple states.

About the Role

The IT Specialist is a hands-on technical role supporting Challenger School campuses and corporate offices. This position combines help desk support, systems administration tasks, field installations, and technical documentation. The role requires comfort working both at a desk and on-site in classrooms, wiring closets, and offices.

This role is best suited for an IT professional who values clear standards, documentation, accountability, and problem-solving in a real-world environment.

Key Responsibilities

• End-User & Help Desk Support
  • Provide Tier 1–2 support for Windows PCs, Office 365, printers, browsers, antivirus, and network access
  • Support staff and faculty with both routine and complex technical issues via written and verbal communication
  • Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner
  • Escalate issues appropriately and document resolutions
• Systems & Desktop Management
  • Install, configure, and maintain Windows desktop and server operating systems
  • Assist with application deployment, updates, and configuration
  • Support disk imaging operations and desktop configuration standards
  • Perform workstation provisioning, replacement, and decommissioning
• Campus & Field Support
  • Design, coordinate, and install computer labs and staff workstations
  • Install and maintain peripherals, mobile devices, and phones
  • Respond to assigned hardware trouble tickets and coordinate vendor repairs
  • Support technology refresh projects across campuses
• Cabling & Physical Infrastructure
  • Install and maintain voice and data cabling
  • Use wire termination and testing tools
  • Perform basic rack installation, cable management, and equipment mounting
• Documentation & Standards
  • Create and maintain standard operating procedures (SOPs)
  • Document system configurations and support processes
  • Follow established MIS standards and contribute to continuous improvement
• Travel & Schedule Expectations
  • Travel to Challenger locations in Utah, California, Nevada, Idaho, and Texas
  • Approximately 3–4 months of travel per year, with heavier travel during summer
  • Mileage and per diem reimbursement provided
  • After-hours and weekend work required as part of assigned responsibilities

Required Qualifications

• Technical training or equivalent experience (A+ or similar)
• Experience supporting Windows desktop environments
• Working knowledge of Microsoft Office 365
• Understanding of basic networking concepts and troubleshooting
• Strong problem-solving, documentation, and communication skills
• Valid driver’s license and ability to travel

Preferred Qualifications

• Experience with disk imaging, endpoint management, or MDM tools
• Experience in education, nonprofit, or multi-site environments
• Familiarity with ticketing systems and asset management tools

Physical Requirements

• Ability to move freely in school and office environments
• Ability to lift and move IT equipment (up to approximately 40 lbs)
• Comfort working in classrooms, wiring closets, and equipment rooms