IT Intern at Campbell Companies

Wayne State University; Salt Lake City (UT); On-site; USD 20,664 - 27,552; Part time

Job summary

Wayne State University is hiring a part-time IT Intern based in Salt Lake City, UT. The role supports the Digital & IT Department by assisting with hardware deployment, onboarding new hires, and managing Tier 1 helpdesk tickets.

This is an entry-level position, ideal for candidates currently enrolled in Information Technology or a related field. Strong communication skills and a willingness to learn are essential for success.

Qualifications

• No professional experience required; coursework or personal projects in IT or networking are a plus.
• Dependable and detail-oriented across documented procedures.

Responsibilities

• Configure and deploy Mini PCs for digital displays.
• Assist with new-hire onboarding and imaging machines.
• Manage Tier 1 helpdesk tickets and document findings.

Skills

Familiarity with Windows operating systems

Basic understanding of networking concepts

Good communication skills

Customer-service mindset

Education

Currently enrolled in Information Technology or related field

Tools

Basic PC hardware

Job description

The IT Intern is an entry-level, part-time role supporting the Digital & IT Department with routine, hands‑on technical tasks. Working under the direction of senior IT staff, the intern helps deploy and standardize hardware, supports new‑hire onboarding, and resolves Tier 1 helpdesk requests — freeing senior technicians to focus on higher‑value work while gaining practical experience in the Wheeler environment.

This is an on‑site position based in Salt Lake City, UT. Candidates must be able to commute to our Salt Lake City office.

Duties and Responsibilities

• Configure and deploy Mini PCs for digital display boards — reimage and standardize devices (including those running expired Windows 10 builds) to keep signage secure and supported.
• Configure and deploy network switches, including routine rollout and rack work.
• Hang and configure TVs and displays for conference room upgrades.
• Identity & Access Security:
  • Conduct periodic access reviews and assist with user lifecycle management controls.
  • Administer email security tooling (Defender for Office 365 or equivalent): configure policies, investigate phishing, and manage quarantine.
• Onboarding Support:
  • Assist with new‑hire onboarding — image machines, provision accounts, and prepare workstations so new employees are productive on day one.
• Helpdesk Support:
  • Manage Teir 1 helpdesk tickets as needed, reducing response times and letting senior technicians focus on complex issues.
• Document security configurations, runbooks, and investigation findings.
• Partner with the Cloud & Systems Engineer on platform hardening and Defender for Cloud configuration.
• Performs all other duties as assigned.

Qualifications

• Education:
  • Currently enrolled in or recently completed a program in Information Technology, Computer Science, Cybersecurity, or a related field (high school, technicalschool, or college).
• Experience:
  • No professional experience required; coursework, personal projects, or prior hands‑on exposure to PCs and networking is a plus.
• Technical Skills:
  • Familiarity with Windows operating systems and basic PC hardware.
  • Basic understanding of networking concepts (switches, IP addressing).
  • Willingness to learn imaging, provisioning, and helpdesk processes.
• Soft Skills:
  • Dependable, detail‑oriented, and able to follow documented procedures.
  • Good communication skills and a customer‑service mindset for helpdesk support.
• Certifications (Preferred – Not Required):
  • CompTIA A+
  • Azure 900 Fundamentals or AI Fundamentals