IT Specialist (CUSTSPT) – Telework-Eligible CX Lead

Office of the Secretary; Washington (District of Columbia); Remote; USD 122,000 - 158,000; Full time

Job summary

The Office of the Secretary, Department of Commerce, is seeking an Information Technology Specialist (CUSTSPT) in Washington, DC to lead customer-engagement activities, conduct discovery workshops, and analyze customer interactions to drive improved experiences.

This role supports onboarding, develops communications strategies and customer-success plans, coordinates cross-functional initiatives, and contributes to pilots and technology transitions, with telework eligibility.

Responsibilities

• Leads customer-engagement activities, journey mapping sessions, and discovery workshops.
• Analyzes customer interactions and develops recommendations to improve customer experience.
• Serves as the primary point of contact during onboarding and transition activities.
• Develops communications strategies and customer-success plans.

Job description

The Office of the Secretary, Department of Commerce, is seeking an Information Technology Specialist (CUSTSPT) in Washington, DC to lead customer-engagement activities, conduct discovery workshops, and analyze customer interactions to drive improved experiences.

This role supports onboarding, develops communications strategies and customer-success plans, coordinates cross-functional initiatives, and contributes to pilots and technology transitions, with telework eligibility.