Information Technology Specialist (CUSTSPT)

Office of the Secretary; Washington (District of Columbia); Remote; USD 122,000 - 158,000; Full time

Job summary

The Office of the Secretary, Department of Commerce, is seeking an Information Technology Specialist (CUSTSPT) in Washington, DC to lead customer-engagement activities, conduct discovery workshops, and analyze customer interactions to drive improved experiences.

This role supports onboarding, develops communications strategies and customer-success plans, coordinates cross-functional initiatives, and contributes to pilots and technology transitions, with telework eligibility.

Responsibilities

• Leads customer-engagement activities, journey mapping sessions, and discovery workshops.
• Analyzes customer interactions and develops recommendations to improve customer experience.
• Serves as the primary point of contact during onboarding and transition activities.
• Develops communications strategies and customer-success plans.

Job description

Information Technology Specialist (CUSTSPT)

• Location: Washington, District of Columbia

This vacancy is for an Information Technology Specialist (CUSTSPT) in the Office of the Secretary within the Department of Commerce.

Key Responsibilities

As an Information Technology Specialist (CUSTSPT), you will perform the following duties: Leads customer-engagement activities, journey mapping sessions, and discovery workshops; Analyzes customer interactions and develops recommendations to improve customer experience; Serves as the primary point of contact during onboarding and transition activities; Develops communications strategies and customer-success plans.

Leads cross-functional initiatives involving customer experience and service delivery; Coordinates project schedules, milestones, risks, and stakeholder communications; Prepares executive briefings, reports, and recommendations. Leads cross-functional initiatives involving customer experience and service delivery; Coordinates project schedules, milestones, risks, and stakeholder communications; Prepares executive briefings, reports, and recommendations.

Conducts quantitative and qualitative analysis to identify process improvements; Evaluates customer metrics and service trends; Supports pilots, technology transitions, and organizational change-management activities. Advises management on customer requirements and technology adoption; Coordinates with vendors, contractors, and internal teams; Develops training materials and delivers presentations.

This Job Opportunity Announcement may be used to fill other Information Technology Specialist (CUSTSPT) GS-2210-13, FPL 14 positions within the Department of Commerce in the same geographical location or local commuting area with the same qualifications and specialized experience.

Requirements & Education

There is no positive education requirement for this position. NOTE: Special Instructions for Foreign Education: Qualifying education from colleges and universities in foreign countries must be evaluated in terms of equivalency to that acquired in U.S. colleges and universities.

Applicants educated in whole or in part in foreign countries must submit sufficient evidence, including transcripts, to an accredited private organization for an equivalency evaluation of course work and degree. You MUST provide a copy of the letter containing the results of the equivalency evaluation with a course by course listing along with your application. Failure to provide such documentation when requested will result in lost consideration.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Which agency is hiring for this position?

This position is with Office of the Secretary, Department of Commerce.

What is the salary for this position?

The posted pay range is $121785 – $158322/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-10-21.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-16 · Not affiliated with or endorsed by OPM or USAJOBS.gov