IT Specialist (CUSTSPT/INFOSEC)

US Office of Inspector General; Washington (District of Columbia); On-site; USD 65,000 - 90,000; Full time

Job summary

The US Office of Inspector General (OIG) is the independent inspector for the DHS. This role supports devices, software, printers, VoIP, and connectivity while ensuring security controls and proper access.

You will help with accounts, imaging, and ticket management, maintaining knowledge bases and service records. Applicants should have one year of specialized IT experience, with options for GS-05/07/09 pathways, and must provide transcripts with their materials.

Qualifications

• Specialized IT support experience with devices and security controls.
• Experience with accounts, imaging, software deployment, and ticketing.
• Education transcripts required; 4-year degree or graduate work may satisfy requirements.

Responsibilities

• Resolve routine IT issues and escalate complex security concerns.
• Maintain service records and knowledge articles for support staff.
• Assist with documentation of actions and compliance requirements.

Skills

Device troubleshooting

Accounts management

Security procedures

Documentation

Customer service

Education

Bachelor's degree in IT or related field

Graduate level coursework (1 year)

Tools

Imaging tools

Ticketing systems

Asset management

Job description

The Office of Inspector General (OIG) is an independent office whose mission is to promote excellence, integrity, and accountability throughout the Department of Homeland Security (DHS). In our dynamic environment, the OIG conducts investigations, audits, evaluations, and inspections to enhance program effectiveness and efficiency and to detect and prevent waste, fraud, and mismanagement in DHS programs and operations.

Minimum Qualifications GS-05:

Must have at least one year of specialized experience equivalent to GS-04 grade level in the Federal service.

Specialized experience at this level includes:

• Providing support for devices, software, printers, VoIP, and connectivity issues while following security procedures and escalating unresolved concerns.
• Assisting with accounts, passwords, permissions, device setup, imaging, inventory, and tickets while verifying identity and protecting credentials.
• Recording service requests, update support documentation, assist with secure equipment disposal, and report potential security concerns.

OR

Education: Successful completion of 4-year course of study leading to a bachelor's degree education from an accredited college or university. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation.

OR

Combination: Equivalent combination of successful completion of three years of undergraduate level education and 1 year of specialized experience, as described above, which may be used to meet total experience requirements for this grade level. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation.

Minimum Qualifications GS-07:

Must have at least one year of specialized experience equivalent to GS-05 grade level in the Federal service.

Specialized experience at this level includes:

• Troubleshooting user devices, software, printers, VoIP, and network-access issues while applying security controls and escalating complex concerns.
• Supporting accounts, permissions, imaging, software deployment, inventory, and ticket management while documenting actions and following access requirements.
• Maintaining service records, knowledge articles, and asset information while documenting security symptoms and promoting secure IT practices.

OR

Education: Successful completion of 1 full year of graduate level education or superior academic achievement, from an accredited college or university. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation.

OR

Combination: Equivalent combination of successful completion of one year of graduate level education and specialized experience, as described above, which may be used to meet total experience requirements for this grade level. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation.

Minimum Qualifications GS-09:

Must have at least one year of specialized experience equivalent to GS-07 grade level in the Federal service.

Specialized experience at this level includes:

• Resolving issues with devices, software, printers, VoIP, and network connectivity while enforcing data-protection standards and escalating security anomalies.
• Administering accounts, permissions, imaging, configurations, ITSM workflows, and asset records while meeting access-control, audit, and sanitation requirements.
• Updating support procedures and FAQs, elevate security-related incidents, and provide safe-computing guidance.

OR

Education: Successful completion of a master's degree (or 2 full years of progressively higher-level graduate education) if related, from an accredited college or university. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation.

OR

Combination: Equivalent combination of successful completion of one year of graduate level education and specialized experience, as described above, which may be used to meet total experience requirements for this grade level. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The qualification requirements listed above must be met by the closing date 11/25/2026of this announcement.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.