Information Technology Specialist (Computer Specialist)

US Bureau of Prisons/Federal Prison System; Aliceville (AL); On-site; USD 60,000 - 90,000; Full time

Job summary

US Bureau of Prisons/Federal Prison System in Aliceville, AL seeks qualified corrections professionals with strong attention to detail and customer service skills to support humane and secure environments and public safety by aiding in reentry preparation.

The position requires meeting competencies for GS-11 or GS-12 and one year of specialized experience at the next lower grade. Licensure or related certifications may count toward qualifications; all requirements must be met by the closing date.

Qualifications

• Meets the minimum proficiency level for required competencies
• Specialized experience at the next lower grade level is required
• Licensure, certification, or registration may count toward qualification
• Must meet all qualification requirements by the closing date (09/30/2027)
• Resume should support responses to online questionnaire

Skills

Attention to Detail

Customer Service

Interpersonal Skills

Problem Solving

Teamwork

Technical Competence

Oral Communication

Decision Making

Information Management

Job description

Corrections professionals who foster a humane and secure environment and ensure public safety by preparing individuals for successful reentry into our communities.

To be considered for this position you must meet the following requirements:

Basic Requirements:

Applicants may qualify by meeting or exceeding the minimum proficiency level established for each of the required competencies listed below,

GS-11:

The required competencies for the GS-11 grade level are Attention to Detail, Customer Service, Interpersonal Skills, Problem Solving, Teamwork, and Technical Competence.

GS-12:

The required competencies for the GS-12 grade level are Attention to Detail, Customer Service, Decision Making, Information Management, Interpersonal Skills, Oral Communication, Problem Solving, Teamwork, and Technical Competence.

Competency Definitions:

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
• Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
• Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responses appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
• Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
• Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

AND

Specialized Experience:

You must have one year of specialized experience at the next lower grade level (or equivalent). Specialized experience is experience that has equipped the applicant with the knowledge, skills, and abilities/competencies to perform successfully the duties of the position and is related to the work of the position to be filled but may now be obtained through other means. Such demonstratable knowledge, skills, and abilities/competences may be typically gained in the IT field or through the performance of work where the primary concern is IT.

Some examples of qualifying experience:

GS-11:

• Experience in training end users on policies, procedures, regulations, and directives.
• Experience in performing backups and recovery of databases and file storage using provided diagnostic tools.
• Experience in network system modifications and installations.

GS-12:

• Experience in writing policies, procedures, regulations, directives, and requirements related to physical, personnel, and information security.
• Experience in complex database and file accessing techniques, search strategies, database security procedures, backup and program recovery techniques, and testing techniques.
• Experience in developing training and providing formal or informal training to end users.

OR

GS-11, and GS-12:

Applicants may also be considered to have satisfied the minimum qualification requirements for a position if they can present evidence that clearly justifies a high evaluation of their competence, such as one or more of the following:

• Appropriate licensure, registration(s), certification(s); or
• A substantial record of experience, achievement, and publications that demonstrates eminence in the appropriate profession/technical field.

Applicants can qualify fully on the basis of licensure, certification, registration, or special training as an alternative to experience. Applicants must provide copies of all such documentation when submitting an application.

If applicable, credit will be given for any acceptable experience, including paid and unpaid, as training or non-formal experience. To receive proper credit, you must show the actual time (such as number of hours worked per week) spent on the activities.

You MUST meet all qualification requirements by the closing date of this announcement, 09/30/2027.

Your resume must support your responses to the online questionnaire and the qualification requirements. Failure to do so may result in an ineligible rating. See the Required Documents section for important notes about what must be included in your resume.

After you submit your application, you will receive notification indicated whether or not the USA Hire assessment is required. You will have 48 hours from the closing date of this announcement to complete the assessment which is part of your application.