IT SPECIALIST (CUSTSPT)

Air National Guard Units; Meridian (MS); On-site; USD 75,000 - 98,000; Full time

Job summary

Air National Guard Units in Mississippi seeks an IT Specialist (CustSPT), GS-2210-11, to manage IT/communications networks, provide customer support, and maintain security for both classified and unclassified systems.

You will plan installations, analyze system design, perform IA duties, conduct audits, coordinate with Wing/GSU/Tenants, and help justify budget requests through detailed analyses.

Qualifications

• Ph.D. or 3 years of progressively higher level graduate education.
• Undergraduate or graduate degree with 24+ semester hours in IT-related fields.

Responsibilities

• Manage IT/communications environment with privileged network access for Wing and units.
• Plan, install, and analyze system design, hardware and software upgrades.
• Provide Information Assurance security support and ensure policy compliance.
• Conduct system audits and track IA controls for security and performance.
• Coordinate with customers to resolve integration and configuration issues.
• Assist in budgeting and justification through analyses.

Skills

IT support

Customer service

Network administration

Education

Computer science

Engineering

Job description

THIS IS A NATIONAL GUARD TITLE 5 EXCEPTED SERVICE POSITION WITH NO MILITARY REQUIREMENT. This National Guard position is for a IT SPECIALIST (CUSTSPT), Position Description Number PDT5906P01 and is part of the Mississippi National Guard.

Key Responsibilities

As a IT SPECIALIST (CUSTSPT), GS-2210-11, you will work in one or more of the major information technology (IT) and/or communications systems/functions managed and maintained by the Unit - network infrastructure, wireless systems, voice systems, and CFP operations.

The purpose of this position is to serve as a customer support specialist performing work involving analytical and evaluative duties related to classified and unclassified information technology networks and/or cyber system with primary knowledge requirements of information processing methodology, information technology, telecommunications systems, computer capabilities, processing techniques, IT trouble ticket management, and data communications. MAJOR DUTIES 1.

Manages the assigned IT/communications environment with privileged access at the network level for the Wing, Geographically Separated Units (GSU), and Tenants. Plans, coordinates, installs, and continuously analyzes system design, hardware and software. Develops, recommends, and installs solutions and upgrades to ensure availability, integrity, efficiency, and reliability of all components of the assigned system.

Provides Information Assurance systems support for all disciplines, ensuring the rigorous application of information security/information assurance policies, principles, and practices in the delivery of network services.

Performs system audits to assess security parameters and performance of IA controls within the network environment Serves as a focal point for ensuring functionality and operability of the assigned IT/data systems/functions, voice and wireless systems to support mission requirements of Wing, Geographically Separated Units (GSU), and Tenants.

Optimizes the functionality and performance of hardware and software systems and ensures availability, integrity, efficiency, and reliability of system/functional resources while managing the communications focal point coordination and workload distribution duties. 2. Provides customer technical assistance and support for all users.

Provides ongoing technical support to customers to ensure proper functional use of equipment and programs and to preclude undue interruptions to IT and communications services. Works with customers to ensure efficient operations which support each units' requirements. Assists in solving problems associated with delivery of hardware and software orders. Provides management with information necessary to address difficult and complex problems in automating work processes.

Tracks life of system equipment, prepares and provides analyses to determine future maintenance and replacement costs to help justify budget submissions. Reviews purchase requests and statements of work, ensuring documentation is sufficient to justify enhancements necessary to keep systems current and ensuring requested equipment and applications are compatible with existing infrastructure.

Promotes use of assigned systems by providing instructions to functional area users on IT/communications processes and procedures associated with each supported system. Works with the CFP and customers to resolve integration or configuration related issues associated with a variety of different system platforms, operating systems, applications, and equipment configurations.

Determines customer requirements and assists customers by recognizing and analyzing trends and providing instruction and orientation services. Identifies and documents system requirements for specific needs of customers. 3. Conducts feasibility studies to identify and analyze system failures and analyzes data to determine if trends exist which forecast the need for future replacement or modification of system hardware and software.

Based upon the results of studies and the analyses of trends in usage and system problems, determines the feasibility of significant modifications vs. replacement to improve reliability. Participates with operating officials, system users, and others in progress review of established systems to determine the reliability, productivity, and user friendliness of the existing system hardware and software.

As budget constraints dictate, evaluates alternative means of satisfying user requirements and provides management with the most technically feasible and cost efficient approaches to meet changing needs. Uses benchmarks, performance measurement, and evaluation data in conjunction with modeling and simulation techniques in planning for increased capacity and to support additional workloads. 4.

Coordinates frequency needs with command level spectrum management office to maintain current allocations and obtain new authorisations. Secures operating authority, and ensures minimal interference by ANG radio frequency (RF) operations. 5. Performs other duties as assigned.

Requirements & Education

At the GS-11 level, a Ph.D. or equivalent, or 3 years of progressively higher level graduate education leading to such a degree.

Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

Which agency is hiring for this position?

This position is with Air National Guard Units, Department of the Air Force.

What is the salary for this position?

The posted pay range is $75278 – $97867/yr.

What security clearance is required?

This position requires a Secret security clearance.

What is the application deadline?

Applications close on 2026-09-30.

Who is eligible to apply?

This position is open under the 'Nguard' hiring path.

Source: USAJOBS.gov — U.S. Federal Government