Remote IT Support Supervisor (Customer Support)

Army National Guard Units; New Castle (DE); À distance; USD 99 000 - 128 000; Plein temps

Résumé du poste

Army National Guard Units in the National Guard is seeking a SUPERVISORY IT SPECIALIST (CUSTOMER SUPPORT) to lead IT support teams, manage performance, and ensure secure customer service delivery.

The role involves overseeing Service Desk operations, training staff, and coordinating with contracting officers representatives to manage IT assets and service quality. Requires Secret clearance and telework eligibility.

Qualifications

• Experience leading IT support teams and managing staff performance.
• Ability to develop training plans and address employee grievances.
• Knowledge of IT applications, operating systems, and data/telecom issues.

Responsabilités

• Establish performance standards and evaluate subordinate performance.
• Provide guidance and training to staff on IT services and security policies.
• Oversee Service Desk operations and ensure timely resolution of inquiries.
• Prepare technical statements of work and monitor contract progress.

Connaissances

Supervisory duties

Performance evaluation

IT customer support

Information security

Description du poste

Army National Guard Units in the National Guard is seeking a SUPERVISORY IT SPECIALIST (CUSTOMER SUPPORT) to lead IT support teams, manage performance, and ensure secure customer service delivery.

The role involves overseeing Service Desk operations, training staff, and coordinating with contracting officers representatives to manage IT assets and service quality. Requires Secret clearance and telework eligibility.