IT Specialist (Customer Support)

USDA Food Safety and Inspection Service; Urbandale (IA); On-site; USD 78,000 - 105,000; Full time

Job summary

USDA Food Safety and Inspection Service in Urbandale, IA, seeks an IT Specialist (GS-2210) to support the OCIO Security Compliance, Operations & Customer Assistance Center. The role requires expertise in enterprise connectivity, telecommunication, Active Directory, and Microsoft OS/365 support.

Applicants will undergo a structured resume review against the 2210 IOR competencies and may participate in the USAHire assessment. Experience with 5G wireless is desirable.

Qualifications

• One year of specialized IT experience at GS-12 level equivalent.
• Experience with enterprise connectivity: Wi-Fi, VPN, and secure access.
• Experience with Active Directory and IT ticketing or support.

Skills

Wi-Fi engineering

VPN configuration

Active Directory

Microsoft 365 apps

IT hardware support

Job description

Creditable Service for Annual Leave Accrual and Public Service Loan Forgiveness Program are available.

This position is in the Office of the Chief Information Officer (OCIO), Security Compliance, Operations & Customer Assistance Center. OCIO provides information technology planning and design, application development, systems administration, telecommunications, information assurance/security, information management, and IT customer support services for FSIS. Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including specialized experience as defined below.

SPECIALIZED EXPERIENCE:

Applicants must have one year of specialized experience (equivalent to the GS-12 grade level in the federal government) that demonstrates all of the following:

• Engineering and troubleshooting enterprise Wi-Fi, Bluetooth, VPN, authentication, or secure connectivity.
• Experience in telecommunication services or 5G wireless.
• Experience with Active Directory, managing IT support tickets, or customer support services.
• Experience with Microsoft OS and 365 apps and support.
• Experience in supporting Dell or HP laptops and printers

In addition to the above specialized experience requirements, applicants will undergo a structured resume review to determine whether they meet the Individual Occupational Requirements (IOR) of the 2210 series. Successfully completing the 2210 series USAHire assessment with a passing score will be used as proof of possessing the necessary proficiency in the following competencies: Attention to Detail, Customer Service, Decision Making, Interpersonal Skills, and Teamwork. A panel of subject matter experts will review your resume to determine if you meet the minimum proficiency level (as defined by the 2210 series IOR) for the following competencies:

• Information Management
• Oral Communication
• Problem Solving
• Technical Competence

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.