IT Specialist (Customer Support)

Food Safety and Inspection Service; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Food Safety and Inspection Service (FSIS) seeks a qualified IT professional for the OCIO, Security Compliance, Operations & Customer Assistance Center. The role requires specialized experience with enterprise connectivity, AD, Windows OS, and device support. Candidates should meet IO requirements and pass USAHire assessments.

This position supports critical IT services for FSIS. Applicants must demonstrate attention to detail, customer service excellence, and teamwork.

Qualifications

• One year of specialized IT experience at GS-12 level or equivalent.
• Experience with enterprise Wi‑Fi, VPN, authentication and secure connectivity.
• Experience with Active Directory, IT support tickets, or customer support.
• Experience with Microsoft OS and Microsoft 365 apps.
• Experience supporting Dell or HP laptops and printers.

Responsibilities

• Provide IT customer support and ticket management.
• Troubleshoot and maintain network connectivity, VPN, and authentication.
• Support enterprise devices including laptops and printers.
• Assist in information assurance/security and system administration tasks.

Skills

Attention to Detail

Customer Service

Decision Making

Interpersonal Skills

Teamwork

Tools

Active Directory

Microsoft OS

Microsoft 365 Apps

Dell/HP Hardware

VPN & Secure Connectivity

Wi‑Fi / Bluetooth / 5G

Job description

Creditable Service for Annual Leave Accrual and Public Service Loan Forgiveness Program are available.

This position is in the Office of the Chief Information Officer (OCIO), Security Compliance, Operations & Customer Assistance Center. OCIO provides information technology planning and design, application development, systems administration, telecommunications, information assurance/security, information management, and IT customer support services for FSIS.

Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including specialized experience as defined below.

Specialized Experience: Applicants must have one year of specialized experience (equivalent to the GS-12 grade level in the federal government) that demonstrates all of the following:

• Engineering and troubleshooting enterprise Wi‑Fi, Bluetooth, VPN, authentication, or secure connectivity.
• Experience in telecommunication services or 5G wireless.
• Experience with Active Directory, managing IT support tickets, or customer support services.
• Experience with Microsoft OS and 365 apps and support.
• Experience in supporting Dell or HP laptops and printers.

In addition to the above specialized experience requirements, applicants will undergo a structured resume review to determine whether they meet the Individual Occupational Requirements (IOR) of the 2210 series. Successfully completing the 2210 series USAHire assessment with a passing score will be used as proof of possessing the necessary proficiency in the following competencies: Attention to Detail, Customer Service, Decision Making, Interpersonal Skills, and Teamwork. A panel of subject matter experts will review your resume to determine if you meet the minimum proficiency level (as defined by the 2210 series IOR) for the following competencies: Information Management Oral Communication Problem Solving Technical Competence.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.