IT Specialist (Customer Support)

USDA-FSIS; Urbandale (IA); On-site; USD 70,000 - 90,000; Full time

Job summary

USDA Food Safety and Inspection Service (FSIS) seeks a skilled IT professional for the OCIO Security Compliance, Operations & Customer Assistance Center. The role covers planning, design, development, system administration, and IT customer support within FSIS IT services.

Applicants must meet specialized 2210 series requirements and demonstrate experience in enterprise connectivity, Active Directory, and Windows/Microsoft 365 environments.

Qualifications

• Specialized IT experience: enterprise Wi‑Fi, Bluetooth, VPN, authentication, or secure connectivity.
• Experience in telecom services or 5G wireless environments.
• Proficiency with Active Directory and IT support ticket systems.
• Strong working knowledge of Microsoft OS and Microsoft 365 apps and support.
• Experience supporting Dell or HP laptops and printers.

Responsibilities

• Duties include providing IT planning, design, and customer assistance within the OCIO Security Compliance, Operations & Customer Assistance Center.

Skills

Wi-Fi engineering

Bluetooth

VPN

Authentication

Secure connectivity

5G wireless

Active Directory

IT support tickets

Microsoft OS & 365

Dell/HP hardware support

Job description

Summary

Creditable Service for Annual Leave Accrual and Public Service Loan Forgiveness Program are available. This position is in the Office of the Chief Information Officer (OCIO), Security Compliance, Operations & Customer Assistance Center. OCIO provides information technology planning and design, application development, systems administration, telecommunications, information assurance/security, information management, and IT customer support services for FSIS.

Duties

Creditable Service for Annual Leave Accrual and Public Service Loan Forgiveness Program are available. This position is in the Office of the Chief Information Officer (OCIO), Security Compliance, Operations & Customer Assistance Center. OCIO provides information technology planning and design, application development, systems administration, telecommunications, information assurance/security, information management, and IT customer support services for FSIS.

Requirements

Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including specialized experience as defined below. SPECIALIZED EXPERIENCE: Applicants must have one year of specialized experience (equivalent to the GS-12 grade level in the federal government) that demonstrates all of the following:

• Engineering and troubleshooting enterprise Wi-Fi, Bluetooth, VPN, authentication, or secure connectivity.
• Experience in telecommunication services or 5G wireless.
• Experience with Active Directory, managing IT support tickets, or customer support services.
• Experience with Microsoft OS and 365 apps and support.
• Experience in supporting Dell or HP laptops and printers.

In addition to the above specialized experience requirements, applicants will undergo a structured resume review to determine whether they meet the Individual Occupational Requirements (IOR) of the 2210 series. Successfully completing the 2210 series USAHire assessment with a passing score will be used as proof of possessing the necessary proficiency in the following competencies: Attention to Detail, Customer Service, Decision Making, Interpersonal Skills, and Teamwork. A panel of subject matter experts will review your resume to determine if you meet the minimum proficiency level (as defined by the 2210 series IOR) for the following competencies: Information Management Oral Communication Problem Solving Technical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The USDA Food Safety and Inspection Service (FSIS) is the public health regulatory agency responsible for ensuring the safety of meat, poultry and processed eggs. USDA is a great place to start or continue your career. For more information on USDA and the Food Safety and Inspection Service, visit FSIS. Creditable Service for Annual Leave Accrual: Calculated to determine the annual leave accrual rate. Public Service Loan Forgiveness Program: For more information please visit: PSLF Program