IT Specialist

US Office of the Secretary; Washington (District of Columbia); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

The US Office of the Secretary, within the Department of Commerce, seeks an IT Specialist at the GS-12 level. The role requires IT-related experience and proficiency in configuration management across enterprise IT environments, with attention to detail, customer service, communication, and problem-solving competencies.

Qualifications specify one year of specialized experience at the GS-11 level or equivalent, including CM plans, hardware/software configuration items, and Change Advisory Boards

Qualifikationen

• Attention to detail: thorough and conscientious in work.
• Customer Service: assesses needs and provides information or assistance to clients.
• Oral Communication: clearly expresses information to audiences.
• Problem Solving: identifies problems and evaluates alternatives to make recommendations.

Kenntnisse

Attention to detail

Customer Service

Oral Communication

Problem Solving

Jobbeschreibung

This vacancy is for a IT Specialist in the Office of the Secretary, Office of the Chief Information Officer within the Department of Commerce.

Qualification requirements in the vacancy announcements are based on the U.S. Office of Personnel Management (OPM) Qualification Standards Handbook, which contains federal qualification standards. This handbook is available on the Office of Personnel Management's website located at: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=Occupational-Series

Applicants must possess one year of specialized experience equivalent in difficulty and responsibility to the next lower grade level in the Federal Service. Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills and abilities to successfully perform the duties of the position. This experience need not have been in the federal government.

Experience includes paid and unpaid work, including volunteer work through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

To qualify at the GS-12 level:

BASIC REQUIREMENT: All applicants must have IT-related experience demonstrating each of the four competencies listed below.

1. Attention to detail: Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, considering the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND

This position requires one year of specialized experience at the next lower (GS-11 or equivalent pay band) level. Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to perform the duties of the position and is typically in or related to the work of the position to be filled. Experience must be Information Technology (IT) related.

SPECIALIZED EXPERIENCE: You must possess one full year (52 weeks) of specialized experience equivalent to the GS-11 (or equivalent pay band) level in the Federal service. Specialized experience is defined as:

• Developing and administering Configuration Management Plans (CMPs) and automated tools across enterprise-level IT environments.
• Managing and controlling hardware and software configuration items (CIs) and establishing and maintaining configuration baselines.
• Planning and executing configuration audits (Physical and Functional) to verify system integrity and reconcile discrepancies between live environments and CM databases.
• Coordinating cross-functional stakeholders to streamline IT changes and facilitating Change Advisory Boards (CABs).