IT Specialist

U.S. Department of Energy; Vancouver (WA); On-site; USD 90,000 - 130,000; Full time

Job summary

Bonneville Power Administration in Vancouver, WA is seeking an IT Specialist to provide expert technical knowledge on mission critical data systems supporting 24x7 operations.

The role requires proficiency in four core competencies—attention to detail, customer service, oral communication, and problem solving—with experience guiding IT operations, architecture decisions, and incident response in a complex environment.

Qualifications

• Proficiency in Attention to Detail across complex data systems and processes.
• Strong Customer Service skills for internal/external clients and stakeholders.
• Excellent Oral Communication for diverse audiences, including technical and non-technical.
• Analytical Problem Solving for 24x7 operations and incident response.

Responsibilities

• Provide expert technical knowledge on mission critical and business critical data systems to support 24x7 operations.
• Advise on IT architectures, networks, and service delivery to ensure continuous availability.
• Serve as subject matter expert for IT operations and guide troubleshooting and improvements.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

This position is located with Bonneville Power Administration, in the Operational Virtualization & Infrastructure (JOV) organization of Operational Services (JO), Information Technology (J).

A successful candidate in the IT Specialist position will serve as an IT specialist and subject matter expert, providing expert technical knowledge on mission critical and business critical data systems necessary to support a 7x24 operation.

BASIC REQUIREMENT:

Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.

For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below.

• 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

To meet this requirement you must demonstrate proficiency in each of the four competencies listed above as follows.

GS-13: Advanced

You can perform the actions associated with each of these competencies without assistance. You are recognized within your immediate organization as "a person to ask" when difficult questions arise regarding each of these competencies. Focus is on broad organizational/professional issues; You have consistently provided practical/relevant ideas and perspectives on process or practice improvements which may easily be implemented; You are capable of coaching others in the application of each of these competencies by translating complex nuances relating to each competency into easy to understand terms; You participate in senior level discussions regarding these competencies; You assist in the development of reference and resource materials in these competencies.

SPECIALIZED EXPERIENCE REQUIREMENTS:

A qualified candidate's online application and resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level [GS-12] in the Federal service. Specialized experience for this position is defined as demonstrated experience in:

• 1) designing and operating enterprise-level routed and switched networks across data center and wide area network (WAN) environments, routing protocols, network security, and network architectures to maintain continuous availability and accessibility of network resources;
• 2) implementing designs, such as LANs, trunking, spanning tree protocols, and link aggregation, to deliver reliable connectivity to remote and field locations;
• 3) providing technical guidance and troubleshooting for 24×7 operational support and optimized service delivery.

"Experience" refers to paid and unpaid experience. Examples of qualifying unpaid experience may include: volunteer work done through National Service programs (such as Peace Corps and AmeriCorps); as well as work for other community-based philanthropic and social organizations. Volunteer work helps build critical competencies, knowledge, and skills; and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must meet all qualifications and eligibility requirements by the closing date of this announcement.