IT Specialist

Onvo, Inc.; Scranton (Lackawanna County); On-site; USD 52,000 - 76,000; Full time

Job summary

Onvo, Inc. is seeking a Technology Specialist to install, upgrade, and maintain computer hardware and peripherals, and to coordinate with vendors for efficient service across multiple locations.

You will support POS systems, network connectivity, security, and software updates while maintaining documentation and licenses. Some travel to retail sites is required to ensure industry standards and reliable operations.

Qualifications

• Experience with multi-location IT support.
• Ability to travel to locations as required.
• Knowledge of Microsoft Windows and Office 365.
• Familiarity with Cisco Meraki routers.

Responsibilities

• Install, upgrade, and maintain hardware and peripherals across locations.
• Coordinate technology needs with outsourced vendors for efficiency and cost-effectiveness.
• Provide technical support across departments for POS, security systems, and internet connectivity.
• Document systems, processes and procedures; maintain inventories and licenses.

Skills

Hardware troubleshooting

Customer service

Networking basics

Job description

Job Description: The Technology Specialist will install, upgrade, and maintain computer hardware and peripheral equipment. Coordinate technology needs with outsourced vendors for efficiency and cost-effectiveness. Assist in researching, planning, and implementing new technologies to improve retail operations and team member efficiency. The Technology Specialist will also maintain that all systems are up to industry standards.

Essential Functions

Install or modify IT systems, printers, phones, scanners, TV’s and other technology. Provide technical support and consultation in the use and operations of internet connectivity and computer operating systems, accounting software, security systems, and POS systems across all departments. Investigate new techniques, equipment, and data processing methods. Evaluate technical requirements for new or upgrades in hardware/software. Monitor software updates and upgrades and alert Departments when due or past due. Maintain databases and libraries including systems security functions, passwords, inventory of equipment, etc. Design and maintain systems documentation according to applicable policies and standards. Track and maintain rosters of equipment rented out and returned. Coordinate technology resources including main IT system and networks, telecommunications network, POS systems, telephone system(s), and personal computer connectivity. Evaluate and procure new technology and computer supplies according to budgetary line items. Keep abreast of state-of-the-art developments in both the retail and petroleum industries. Evaluate technology proposals and agreements and provide recommendations to management on vendors, bids, outsourcing. Coordinate the services of vendors to ensure quality of service and timeliness. Review vendor contracts for compliance. Function as the contract’s administrator for all outsourced technology services. Assist other staff members in resolving issues with technology. Ensure that all software licenses are maintained. Crosstrain and backup other team members for selected critical job functions. Document systems, process and/or procedures. Diagnose network, telephone, hardware and software related problems. Other duties as assigned.

Knowledge, Skills, and Abilities

Travel to locations required. Experience with multi-locations Perform routine software updates either remotely or on site. Ability to learn basic programming. Understand Microsoft Office 365. Experience with Microsoft Windows 7/10/Server. Experience in Cisco Meraki Routers/Infrastructure. Maintenance and updates to the company website. Other activities include network, computer, and printer troubleshooting, project management, data cabling, mounting hardware and systems administration. Experience supporting PC’s, Printers, and Cell Phones. Proven skills in PC repair, troubleshooting and deployment. Excellent written and verbal communication. Ability to act independently, as well as the ability to engage and to find and implement upgrades and resolutions. Assist with team members building security access and badge creation/terminations.

Disclaimer

Disclaimer: The list of Principal Duties, Essential Functions, and Basic Qualifications is illustrative but not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change without notice.

Equal Opportunity Employer

Onvo is an equal opportunity employer. Onvo maintains a work environment in which Team Members are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Team Members without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, and sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

At Onvo, we are passionate about convenience. We aren't just in the business of fuel or food. We're in the business of providing the best experience for our guests, every time. We are dedicated to providing our guests with exceptional service that is always quick, always kind, and always convenient. Whether you have a background in customer service and hospitality or this is your first job in the industry.