Client Relations Coordinator

ARL Bio Pharma; Oklahoma City (OK); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Free lunch every day

401K retirement plan matching

Paid time off and holidays

Job summary

ARL Bio Pharma in Oklahoma City is seeking a Client Relationship Coordinator to serve as a liaison between clients and the company. The role supports account management, responds to sample inquiries, resolves complaints, and performs assigned tasks.

A bachelor's degree plus strong communication and organizational skills are required.

Qualifications

• Bachelor's degree from a four-year program.
• Excellent personal relations skills.
• Excellent written and verbal communication skills.
• Prior laboratory experience preferred.
• Strong organization, communication, and problem-solving skills.
• Ability to present information or respond to inquiries from groups of managers, associates, and customers.
• Proficient typing skills and PC literate.
• Familiarity with Microsoft Office programs.
• Dependable with strong attention to detail and accuracy.

Responsibilities

• Be an advocate for our client base.
• Liaison with internal departments to identify, research, and facilitate the resolution of customer concerns.
• Set up and maintain client accounts.
• Act as the liaison between clients and our labs.
• Serve as a resource to clients regarding test requirements, sample submission, and other laboratory policies and procedures.
• Maintain test catalog and other internal databases.
• Assist clients with web portal navigation.
• Assist accounting with pricing discrepancies and implement resolutions.
• Assist accessioning with submission form interpretation.Perform other duties as required to meet client needs.
• Adherence to all ARL policies, procedures, protocols, and practices.

Skills

Excellent interpersonal skills

Written and verbal communication

Organization & problem-solving

Typing speed & PC literacy

Microsoft Office proficiency

Ability to present to groups

Attention to detail

Education

Bachelor's degree (4-year program)

Laboratory experience preferred

Tools

Microsoft Office

Job description

Client Relationship Coordinators are responsible for acting as a liaison between clients and ARL Bio Pharma. The position assists with account management, responds to sample inquiries, resolves complaints, and performs other tasks as assigned.

Occupations matching closely with this position are Customer Service, Sales Support Specialists, Retail Salesclerks, Laboratory Technicians, and Pharmacy Technicians. This is an ideal job for a recent college graduate beginning their professional career and wanting to apply what they have learned. There is potential for promotion to Technical Sales after sufficient training and effective performance indicating an aptitude for developing relationships and problem-solving.

The Company is subject to certain federal regulations and directives regarding a drug-free workplace, and all employees are subject to drug and alcohol testing, including random testing. Possession of a medical marijuana license will not excuse you from the testing process, or the consequences of testing positive for marijuana.

Work Schedule: This is a full-time position. Workdays and hours are Monday through Friday, 9:00 a.m. to 6:00 p.m.

• 100% Company-paid Medical, Dental and Vision insurance
• Free lunch every day
• Company matching 401K retirement
• Generous Paid Time Off and Paid Holidays

Position Requirements...

• Bachelor's Degree from a four-year program
• Excellent personal relations skills
• Excellent written and verbal communication skills
• Prior laboratory experience preferred
• Strong organization, communication, and problem-solving skills
• Ability to present information or respond to inquiries from groups of managers, associates, and customers
• Proficient typing skills and PC literate
• Familiarity with Microsoft Office programs
• Dependable with strong attention to detail and accuracy

Essential Functions...

• Be an advocate for our client base
• Liaison with internal departments to identify, research, and facilitate the resolution of customer concerns
• Set up and maintain client accounts
• Act as the liaison between clients and our labs
• Serve as a resource to clients regarding test requirements, sample submission, and other laboratory policies and procedures
• Maintain test catalog and other internal databases
• Assist clients with web portal navigation
• Assist accounting with pricing discrepancies and implement resolutions
• Assist accessioning with submission form interpretationPerform other duties as required to meet client needs
• Adherence to all ARL policies, procedures, protocols, and practices

This job operates in a professional office environment. Attendance at the office is required.

This role routinely uses standard office equipment such as computers, phones, and photocopiers.

Physical Demands...

This is a largely sedentary role. Ability to sit for long periods of time. Ability to communicate clearly and effectively via telephone. Ability to use a computer and keyboard.

AAP/EEO Statement

ARL Bio Pharma, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, genetics, or any other characteristic protected by state, federal, or local law. ARL Bio Pharma, Inc. expressly prohibits any form of workplace harassment based on race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, genetics, or any other characteristic protected by state, federal, or local law. Improper interference with the ability of ARL Bio Pharma, Inc. employees to perform their job duties may result in discipline up to and including discharge. Further, the company takes affirmative action to ensure that applicants and employees are treated without regard to any of these characteristics.