IT Specialist

Audemars Piguet; New York (NY); On-site; USD 85,000 - 95,000; Full time

Job summary

A leading luxury watch manufacturer seeks an IT Specialist to enhance and maintain its IT infrastructure across the United States. This role involves leading projects, managing vendor relations, ensuring cybersecurity compliance, and driving innovations to foster operational excellence. The ideal candidate will possess strong project management skills while communicating technical concepts effectively and adapting to evolving business needs.

Benefits

Comprehensive compensation package

Bonus eligibility

Qualifications

• 5-7 years of experience in IT infrastructure roles, preferably in luxury retail.
• Ability to travel 30% within the United States.
• Proficiency in modern IT practices and project management methodologies.

Responsibilities

• Lead IT infrastructure projects across the United States.
• Maintain and support IT systems and networks.
• Oversee vendor performance and relationship management.

Skills

Project Management

Networking

Cybersecurity

Interpersonal Communication

Analytical Thinking

Problem Solving

Customer Orientation

Education

Bachelor's degree in computer science, information systems or related field

Tools

ITIL v4

Ticketing Systems

Job description

Company Description

The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.

If this journey inspires you, come chart your own path within our family and let’s continue creating the extraordinary. Together, let's write the next chapter of your career!

Job Description

The IT Specialist will be responsible for overseeing, supporting, and maintaining the IT infrastructure across the United States to ensure secure, stable, and efficient operations. In this role, you will lead the execution of IT infrastructure projects for new sites, ensuring delivery within scope, timeline, and budget, while managing vendor relationships and contributing to the region’s digital transformation. This position requires deep technical expertise in IT infrastructure, strong project management capabilities, and the ability to collaborate effectively with cross-functional teams and external partners.

RESPONSIBILITIES

Key Responsibilities:

• Lead IT infrastructure projects for new sites across the United States, ensuring delivery on scope, timeline, and budget.
• Support the opening, relocation, and transformation of offices and boutiques from planning through deployment, aligning with business objectives.
• Coordinate effectively with internal departments, external partners, and IT team members to ensure seamless project execution.
• Estimate workloads, manage project timelines and milestones, control budgets, and propose implementation plans.
• Represent the IT Infrastructure team in cross-functional and interdisciplinary initiatives.
• Contribute to the design and evolution of IT infrastructure concepts to meet operational and strategic needs.
• Oversee the maintenance of IT systems, including server rooms, telephony, and infrastructure components.
• Provide technical support during corporate events and special initiatives.
• Assist with onboarding and training new hires to ensure smooth integration into IT systems and processes.
  
  

Technology Evolution:

• Contribute to the evaluation and selection of technologies to enhance infrastructure performance and scalability.
• Collaborate with vendors and partners to continuously improve infrastructure standards, tools, and operational processes.
• Drive the integration of innovative solutions that deliver measurable value to the business.
  
  

Administration:

• Propose, implement, and continuously improve IT infrastructure processes and standards to support operational excellence.
• Coordinate support and activities with external IT partners across multiple locations to ensure consistent service delivery.
• Maintain and enhance IT documentation, knowledge bases, and operational procedures to support knowledge sharing and continuity.
  
  

Vendor Management:

• Support vendor selection processes and contribute to contract negotiations.
• Develop and manage strategic partnerships with vendors across the United States.
• Monitor vendor performance through SLAs, KPIs, and user satisfaction metrics such as NPS.
• Ensure compliance with contractual obligations and service level agreements (SLAs) negotiated with vendors.
  
  

Cybersecurity:

• Ensure compliance with cybersecurity policies, industry regulations, and data protection laws applicable within the United States.
• Promote and enforce cybersecurity awareness among internal users and external partners.
• Support the implementation of security controls and remediation plans to mitigate risks.
• Foster adherence to security best practices across all infrastructure and operational activities.
  
  

Qualifications

• Bachelor's degree in computer science, information systems or related field required.
• A minimum of 5-7 years of working experience (preferably within luxury retail or hospitality)
• Ability to travel 30% of the time within the United States.
• Excellent verbal and written communication skills, with the ability to translate complex technical concepts into clear, accessible language for stakeholders.
• Strong interpersonal skills with the ability to build and maintain effective relationships across departments and geographies.
• Demonstrated analytical thinking and problem-solving capabilities.
• Highly organized, dependable, and able to work independently with minimal supervision.
• Comfortable operating in a dynamic, customer-focused environment undergoing transformation.
• Adaptable and flexible in response to evolving business needs and priorities.
• Collaborative mindset with a commitment to knowledge sharing and mentoring others.
  
  

Technical Knowledge

• Strong understanding of IT infrastructure, systems administration, networking, security, telephony, and data storage technologies.
• Solution-oriented and strongly customer-focused; ability to understand business needs.
• Proven track record of delivering successful projects using recognized project management methodologies.
• Familiarity with audiovisual systems, particularly in retail environments.
• Proficient in IT operations platforms, including ticketing systems, CMDB, and ITAM.
• Certified in ITIL v4, and certified in project management preferred.
  
  

Additional Information

Audemars Piguet offers a competitive and comprehensive compensation and benefits package. The salary range for this position is $85k - $95k annually. This role is eligible for bonus. Salary will be based on relevant skills and experience.

Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.