IT Specialist

Powerex; Mount Juliet (TN); On-site; USD 55,000 - 90,000; Full time

Job summary

Powerex-Iwata Air Technology Inc. is seeking an Information Technology Specialist to provide first-line support and help maintain the company’s technology infrastructure across departments.

Under supervision of senior IT staff, you will troubleshoot issues, manage user accounts, assist with ERP CSI/SyteLine, Teamcenter, and cloud services, and contribute to ongoing improvement projects.

Qualifications

• Two+ years IT support or system administration experience.
• Associate's or Bachelor's degree in CS/IT or related field.
• Experience supporting users in a manufacturing environment.
• Familiarity with Microsoft 365 administration.
• Basic networking knowledge: TCP/IP, DNS, DHCP, wireless.
• Experience with ERP systems such as Infor CSI/SyteLine is a plus.
• Experience with Teamcenter PLM or Solid Edge is a plus.
• Experience with VMware, Hyper-V, AWS or Azure is a plus.

Responsibilities

• Provide first-level technical support for computers, laptops, mobile devices, printers, software, and peripherals.
• Install, configure, maintain, and troubleshoot Windows workstations.
• Assist with administration of Windows Server, Active Directory, Group Policy, DNS, DHCP, and Microsoft 365.
• Create and maintain user accounts, passwords, security groups, and application access.
• Support Microsoft 365 apps like Outlook, Teams, OneDrive, SharePoint.
• Assist with CSI/SyteLine ERP administration.
• Provide user support for Teamcenter PLM and Solid Edge.
• Assist with Salesforce user accounts and Zoho Desk tickets.
• Support network connectivity, wireless devices, printers, scanners, VoIP.
• Assist with barcode scanners, label printers, BarTender software.
• Install software/OS/security updates.
• Assist with endpoint security, backups, disaster recovery.
• Document procedures, configurations, and activities.
• Participate in technology implementations and improvements.
• Perform other duties as assigned.

Skills

IT support

Troubleshooting

Manufacturing experience

Microsoft 365 admin

Networking basics

ERP CSI/SyteLine

Teamcenter PLM / Solid Edge

VMware/Hyper-V/AWS/Azure

Education

Associate's or Bachelor's degree in CS/IT or related field

Tools

Infor CSI/SyteLine

Teamcenter PLM

Solid Edge

Job description

Powerex-Iwata Air Technology Inc. As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Come join Powerex, an industry leading provider of oil free compressed air and vacuum technology, where engineering excellence, innovation, and customer impact drive everything we do.

Who We Are

Powerex designs and builds oil free compressed air and vacuum systems used in environments where performance matters most, from hospitals and laboratories to transit systems, and advanced manufacturing operations. For more than three decades, our teams of engineers, technicians, and manufacturing professionals have partnered with customers to solve complex technical challenges and deliver highly reliable, application driven solutions.

As part of Marmon and Berkshire Hathaway, Powerex offers the stability of a well-capitalized organization combined with the agility of a growing business. Employees have the opportunity to take ownership of meaningful projects, develop technical expertise, and build long term careers while contributing to systems that support critical infrastructure across multiple industries.

Summary

The Information Technology Specialist provides first-line technical support and assists in maintaining the company's technology infrastructure, enterprise applications, and end-user computing environment. Working under the guidance of senior IT staff, this position supports employees across all departments by troubleshooting technical issues, maintaining IT equipment, and assisting with infrastructure and business application administration.

Essential Duties

• Provide first-level technical support for computers, laptops, mobile devices, printers, software, and peripheral equipment.
• Install, configure, maintain, and troubleshoot Windows workstations and related hardware.
• Assist with administration of Microsoft Windows Server, Active Directory, Group Policy, DNS, DHCP, and Microsoft 365.
• Create and maintain user accounts, passwords, security groups, and application access.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Assist with administration and user support for Infor CloudSuite Industrial (CSI/SyteLine) ERP.
• Provide user support for Siemens Teamcenter PLM and Solid Edge engineering applications.
• Assist with Salesforce user account administration and Zoho Desk ticket management.
• Support network connectivity, wireless devices, printers, scanners, and VoIP phone systems.
• Assist with setup and maintenance of barcode scanners, industrial label printers, and BarTender labeling software.
• Install software updates, operating system patches, and security updates.
• Assist with endpoint security, antivirus management, system backups, and disaster recovery activities.
• Document technical procedures, system configurations, and support activities.
• Participate in technology implementation and continuous improvement projects.
• Perform other duties as assigned.

Knowledge, Skills & Experience

• Associate's or Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field, or equivalent technical experience.
• 2+ years of IT support or system administration experience.
• Strong troubleshooting and problem-solving skills.
• Experience supporting users in a manufacturing environment
• Familiarity with Microsoft 365 administration.
• Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and wireless networking.
• Experience with ERP systems such as Infor CloudSuite Industrial (CSI/SyteLine) is a plus
• Experience with Teamcenter PLM or Solid Edge is a plus
• Experience with VMware, Hyper-V, AWS, or Microsoft Azure is a plus.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], and please be sure to include the title and the location of the position for which you are applying.