IT Specialist

Leidos Inc; Bedford (MA); On-site; USD 92,300 - 166,850; Full time

Job summary

Leidos is seeking an experienced IT Specialist to provide technical and operational IT support for government and defense programs operating within classified environments. The role covers installation, configuration, maintenance, troubleshooting, and sustainment of IT systems, hardware, software, and networks supporting mission-critical operations.

The ideal candidate will work with system administrators, cybersecurity, and network teams to ensure compliant, reliable performance and readiness

Qualifications

• Bachelor's degree with 8+ years of experience or Master's with 6+ years.
• Experience supporting enterprise IT systems in government or defense environments.
• Knowledge of Windows and/or Linux, networking fundamentals, and system administration.
• Strong troubleshooting, analytical, communication, and customer support skills.
• Active Top Secret/SCI security clearance required.

Responsibilities

• Install, configure, maintain, and troubleshoot desktop systems, servers, and enterprise IT equipment in classified environments.
• Provide technical support for hardware, software, OS, applications, and network connectivity.
• Manage user accounts, access requests, and password management activities.
• Monitor performance, apply patches, upgrades, and technology refresh activities.
• Maintain IT asset inventories, system documentation, and support procedures.
• Coordinate with cybersecurity and network teams to ensure policy compliance.
• Support secure IT environments per government cybersecurity standards.
• Assist with backups, data recovery, and disaster recovery activities.
• Troubleshoot incidents, perform root-cause analysis, and resolve operational issues.
• Participate in system deployments, testing, and technical upgrade initiatives.

Skills

Troubleshooting

Analytical thinking

Communication

Customer support

Security clearance

Education

Bachelor's degree with 8+ years

Master's degree with 6+ years

Tools

Active Directory

Microsoft 365

SharePoint

VMware

Endpoint management tools

Security certifications (Security+, Network+, A+)

Job description

Description

Leidos is seeking an experienced IT Specialist to provide technical and operational information technology support for government and defense programs operating within classified environments. The selected candidate will support installation, configuration, maintenance, troubleshooting, and sustainment of IT systems, hardware, software, and networked environments supporting mission‑critical operations.

This role supports the management of physical and virtual environments by implementing best practices for system performance, security, backup and recovery, storage allocation, and infrastructure optimization. Responsibilities include monitoring system operations, applying patches and updates, reviewing performance logs to identify anomalies, troubleshooting technical issues, and recommending system configurations and functional improvements to support operational and customer requirements.

This position requires strong technical expertise in enterprise IT support, systems administration, customer support, and secure computing environments. The ideal candidate will work closely with system administrators, cybersecurity personnel, network engineers, and operational teams to ensure reliable system performance, compliance with security requirements, and operational readiness across multiple technology platforms.

Key Responsibilities

• Install, configure, maintain, and troubleshoot desktop systems, laptops, servers, peripherals, and enterprise IT equipment within classified and operational environments.
• Provide technical support and issue resolution for hardware, software, operating systems, applications, and network connectivity issues.
• Support user account management, system access requests, password management, and system administration activities.
• Monitor system performance and support implementation of patches, upgrades, software installations, and technology refresh activities.
• Maintain IT asset inventories, system documentation, configuration records, and technical support procedures.
• Coordinate with cybersecurity, network engineering, and systems administration teams to ensure compliance with security policies and operational requirements.
• Support implementation and maintenance of secure IT environments in accordance with government and organizational cybersecurity standards.
• Assist with system backups, data recovery, continuity of operations, and disaster recovery support activities.
• Support technical troubleshooting, root cause analysis, and resolution of system incidents and operational issues.
• Participate in system deployments, operational testing, customer support activities, and technical upgrade initiatives.

Required Qualifications

• Bachelor's degree with 8+ years of prior relevant experience or Master's degree with 6+ years of prior relevant experience; additional experience may be considered in lieu of degree.
• Experience supporting enterprise IT systems, technical support operations, systems administration, or help desk activities within government or defense environments.
• Knowledge of Windows and/or Linux operating systems, enterprise IT infrastructure, networking fundamentals, and system administration practices.
• Strong troubleshooting, analytical, communication, and customer support skills.
• Active Top Secret/SCI security clearance required.

Preferred Qualifications

• Experience supporting DoD, Intelligence Community, or classified operational environments.
• Familiarity with virtualization technologies, cloud environments, enterprise collaboration platforms, and endpoint management tools.
• Knowledge of cybersecurity best practices, DISA STIGs, RMF, and secure system configuration requirements.
• Experience with Active Directory, Microsoft 365, SharePoint, VMware, or enterprise IT management platforms.
• Professional certifications such as Security+, Network+, A+, Microsoft, Cisco, Linux, or related IT certifications.

Pay Range

Pay Range $92,300.00 - $166,850.00

Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.