IT Solution Center Service Desk (Student Position)

Ferris State University; Big Rapids, Northern (MI, KY); Hybrid; USD 18,000 - 21,000; Part time

Job summary

Ferris State University seeks an IT Solution Center Service Desk student to gain hands-on IT experience in a campus environment. You will handle IT support tasks, track tickets, and assist with hardware/software issues.

Based at Ferris State University in Big Rapids, MI 49307, this student employment role offers exposure to university applications and customer service within a supportive IT shop. Join a team that helps students and staff with tech needs, updates tickets, and learns best

Qualifications

• Good customer service
• General understanding of computer hardware/software
• Assist customers who are experiencing any procedural or operating difficulties with the use of university applications
• repairing/troubleshooting hardware
• Using call tracking software to create work orders
• Provide support for all IT products and services
• Update tickets with appropriate journal entries of activities

Responsibilities

• Assist customers with IT issues and log tickets
• Troubleshoot hardware and software problems on campus equipment
• Provide friendly, patient customer service to students and staff
• Update and close tickets with clear notes
• Support for IT products and services as needed
• Follow process to create and manage work orders

Skills

Customer service

Hardware

Software

Troubleshooting

Ticketing system

Job description

IT Solution Center Service Desk (Student Position)

Job no: 498341

Work type: Student Employment - General

Location: Big Rapids, MI 49307

Categories: Student Employment - General

Position Title: IT Solution Center Service Desk (Student Position)

Location: Big Rapids, MI 49307

Department: 54- Information Technology Services

Advertised Salary: $13.73- $13.99

Summary of Position: Do you have an interest in IT solutions? If so, this position may be your opportunity to gain further experience and knowledge in the IT field.

Position Requirements

• Good customer service
• General understanding of computer hardware/software
• Assist customers who are experiencing any procedural or operating difficulties with the use of university applications
• repairing/troubleshooting hardware
• Using call tracking software to create work orders
• Provide support for all IT products and services
• Update tickets with appropriate journal entries of activities

Number of Positions Available: 1

Documents Needed to Apply: Resume/ Class Schedule

Job Close Date: December 10, 2026

EEO Statement: Ferris State University, an Aff… Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence. Learn more about the Ferris Mission and community at ferris.edu . The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University’s Policy on Non-Discrimination, visit: Ferris Non-Discrimination Statement .

Advertised: 12 Oct 2026 Eastern Daylight Time
Applications close: 10 Dec 2026 Eastern Standard Time