Student IT Support Desk — Hands-On Tech Solutions
Ferris State University
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Job summary
Ferris State University seeks an IT Solution Center Service Desk student to gain hands-on IT experience in a campus environment. You will handle IT support tasks, track tickets, and assist with hardware/software issues.
Based at Ferris State University in Big Rapids, MI 49307, this student employment role offers exposure to university applications and customer service within a supportive IT shop. Join a team that helps students and staff with tech needs, updates tickets, and learns best
Qualifications
- Good customer service
- General understanding of computer hardware/software
- Assist customers who are experiencing any procedural or operating difficulties with the use of university applications
- repairing/troubleshooting hardware
- Using call tracking software to create work orders
- Provide support for all IT products and services
- Update tickets with appropriate journal entries of activities
Responsibilities
- Assist customers with IT issues and log tickets
- Troubleshoot hardware and software problems on campus equipment
- Provide friendly, patient customer service to students and staff
- Update and close tickets with clear notes
- Support for IT products and services as needed
- Follow process to create and manage work orders
Skills
Job description
Ferris State University seeks an IT Solution Center Service Desk student to gain hands-on IT experience in a campus environment. You will handle IT support tasks, track tickets, and assist with hardware/software issues.
Based at Ferris State University in Big Rapids, MI 49307, this student employment role offers exposure to university applications and customer service within a supportive IT shop. Join a team that helps students and staff with tech needs, updates tickets, and learns best
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