IT Site Support Technician

Cabinetworks Group; Middlefield Township (OH); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid time off

Job summary

Cabinetworks Group in Ohio is seeking an IT Support Technician to ensure operational readiness of client computing devices and peripherals. You will install, test, maintain, support, and troubleshoot hardware and software for manufacturing and office environments.

You will assist server admins and network engineers, document requests, and help with ERP and data center tasks. This role requires on-call rotation and the ability to lift 30 lbs.

Qualifications

• Associates degree or higher in Information Systems or 2 years IT experience.
• Excellent organization skills and attention to detail.
• Logical problem solving ability.
• Willingness to learn and grow in skill and competency.
• Knowledge of Windows, MS Office, Internet browsers, line matrix, thermal transfer, and laser printing; LAN/WAN/WLAN.
• Ability to work in a team or solo.
• Clear written and verbal communication.
• Ability to prioritize and multi-task.
• On-call rotation willingness.
• Able to lift 30 lbs and work on lift equipment.
• Exposure to OS (Linux, AIX), ERP systems, SQL, JAVA, CITRIX, Cisco routing/switching, antivirus tools, data center security, backups.

Responsibilities

• Build rapport with customers and technical resources for effective problem descriptions.
• Document, prioritize, and resolve user requests using a tracking tool.
• Troubleshoot and resolve problems with provided tools.
• Manage replacement equipment and software inventories responsibly.
• Dispose of obsolete materials properly.
• Perform preventive maintenance for in-service equipment and software.
• Assist in recommending solutions and improvements to customer processes.
• Support system implementations and upgrades with admins/engineers.
• Coordinate with external resources and contractors.
• Assist in administering specialized software requirements and client data.
• Assist in antivirus remediation and rollover support for CSD.

Skills

organization skills

problem solving

learning & growth

teamwork

communication

multi-tasking

on-call rotation

lift 30 lbs

customer liaison

Education

Associates degree or higher in Information Systems or 2 years IT experience

Tools

Windows

MS Office

Internet browsers

line matrix printers

thermal transfer printers

laser printing

LAN/WAN/WLAN

ERP systems (JOE, Oracle, Unidata)

SQL

JAVA

CITRIX

Cisco routing & switching

anti-virus tools

data center security

backup and recovery

Job description

WHO WE ARE

At Cabinetworks Group, our shared purpose is to bring the kitchen to life. We design and manufacture the most comprehensive choice of kitchen cabinets in the country across our brands that include iconic leaders like KraftMaid®, Medallion® and Merillat®.

Job Description

WHO WE ARE

At Cabinetworks Group, our shared purpose is to bring the kitchen to life. We design and manufacture the most comprehensive choice of kitchen cabinets in the country across our brands that include iconic leaders like KraftMaid®, Medallion® and Merillat®.

We are America’s largest privately held cabinetmaker, a best-in-class team of over 6,000 team members across 20 locations, including 15 manufacturing facilities.

WHAT WE OFFER

Salary Range: $27/hr - $33/hr

Responsible for ensuring operational readiness of client computing and peripheral devices used to accomplish organizational tasks. This will include, but is not limited to; installation, testing, preventive maintenance, support, and troubleshooting hardware and software utilized to fulfill prescribed manufacturing processes and various office applications. Assist end users in defining requirements and recommending solutions and will have occasion to assist server administrators and network engineers in completing system implementations and upgrades.

PRINCIPAL FUNCTIONAL RESPONSIBILITIES:

• Build a rapport with customers and technical resources that enhances your ability to receive and relay effective problem descriptions and understanding


• Document, prioritize, and resolve user requests received in queue through a tracking tool


• Effectively utilize provided tools to document, troubleshoot and resolve problems


• Responsible use and management of accessible replacement equipment and software tools


• Responsible use and management of surplus hardware and software inventories and proper disposal of obsolete materials


• Perform preventive maintenance and upkeep of \"in service\" equipment and software


• Understand your customer's process and be able to assist in recommending solutions and improvements


• Assist systems administrators and engineers in accomplishing implementations and upgrades


• Act as a liaison in utilizing, interacting with and directing external resources and contractors


• Assist in administration of specialized software requirements and client data


• Assist in administration of anti-virus and virus/malware remediation


• Assist CSD (Client Services Desk) in rollover and as supplemental resource as needed

ESSENTIAL QUALIFICATIONS AND SKILLS:

• An Associates level degree or higher in Information Systems or 2 years of experience working in an IT capacity


• Excellent organization skills and attention to detail


• Logical problem solving ability


• Ability and desire to learn and grow in skill and competency


• Proven Knowledge and understanding of common systems, such as Windows; MS Office Suite; Internet browsers; line matrix, thermal transfer, and laser printing; LAN/WAN/WLAN


• The ability to work equally well within a team or solitary


• The ability to communicate clearly and effectively in a professional manner verbally and in writing


• The ability to prioritize and multi-task according to business need and goal


• Must be willing to participate in an on-call rotation


• Must be able to lift 30 lbs. and work on lift equipment in the performance of your responsibilities


• Exposure, knowledge, skill, or competency (beyond essential qualifications) in other OS (Linux, AIX); ERP systems (JOE, Oracle, Unidata); SQL database; JAVA; CITRIX; network physical layer; Cisco routing & switching; various anti-virus and virus remediation tools; data center physical security; backup and recovery

WHAT WE OFFER

At Cabinetworks, we offer a comprehensive Total Rewards package designed to support your health, financial well-being, and work-life balance, including medical, dental and vision coverage, 401(k) with company match, paid time off, parental support programs, and company-paid life and disability benefits. Eligibility and plan provisions may vary.

Cabinetworks Group (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Cabinetworks Groupis an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

Shift

Full or Part Time

Full time

Cabinetworks Group (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Cabinetworks Group is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish

E-verify Right to Work Poster: English, Spanish