IT Site Support Technician

Lensa; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

A well-established company in Miami is seeking an IT Site Support Technician to manage technology issues and provide excellent support to users. The ideal candidate will have a strong background in IT support with a focus on user-friendly solutions and troubleshooting. This full-time, onsite role offers a competitive salary and benefits including medical, dental, and a gym on-site.

Benefits

Medical, Dental, Vision, and Life insurance

401k with company match

Paid Holidays

Paid Time Off

Business casual work environment

Beautiful office park with ocean view and onsite gym

Corporate Discount Program

Free Parking

Qualifications

• Minimum of five (5) years of experience in IT support environment.
• Experience with Windows 10 and VMware Horizon View preferred.
• Strong problem solving and troubleshooting abilities.

Responsibilities

• Resolve technology related issues in person or via remote access.
• Support and manage Windows 10 and VDI.
• Consult with customers to identify needs and develop solutions.

Skills

Troubleshooting

Critical thinking

Time management

Organizational skills

Education

5 years of IT support experience

Tools

VMware Horizon View

Windows 10

Job description

3 days ago Be among the first 25 applicants

Lensa partners with DirectEmployers to promote this job for BCA Financial Services, Inc..

LIFE IS SHORT, DO WORK THAT MAKES A DIFFERENCE

BCA Financial Services, Inc. is an accounts receivable management company that connects consumers and businesses through customer-centric account resolution. We are in the business of helping consumers understand their healthcare bills and assisting them in resolving balances in a compassionate and friendly manner. We are a well-established company that values our staff, our clients, and the customers we all serve.

We are looking for a highly motivated and drivenIT Site Support Technicianto join our team. TheIT Site Support Technicianexecutes the company’s information technology objectives by working with on-site and remote users and clients to ensure optimal performance of company-wide systems and hardware; while resolving various types of desktops, network, cloud and remote access issues.

Essential Functions

• Resolve technology related issues in person or via remote access
• Provide technical assistance with computer hardware and software as well as cloud-based technologies
• Recommend hardware and software improvements
• Track issues and resolutions via the help desk application
• Support and manage Windows 10, desktop and VMWare Horizon View VDI and PC image deployment software.
• Produce and maintain Information Security audit documentation
• Produce and maintain network logical and physical diagrams
• Consult with internal and external customers to identify needs and develop solutions
• Create and maintain documentation of all processes and procedures according to company policies and standards
• Manage service desk queues by responding to and updating tickets
• Participate in special projects as assigned
• Incorporate the company’s values into all business and staff development practices and all departmentally directed activities
  
  

Qualifications

• Minimum of five (5) years of experience working within an IT support environment
• Experience supporting PCs, Windows10, printers, and supporting VMWare Horizon View VDI preferred
• Ability to build a positive rapport with end-users, clients, and vendors
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• Self-starter and highly motivated to provide world-class support
• Strong commitment to developing and managing solutions for internal and external customers, applying a creative and committed approach to relationships with customers
• Strong problem solving, organizational, time management and documentation skills
• Ability to investigate and solve problems and manage through a variety of situations where limited standardization may exist
  
  

Other Requirements

This is an onsite full-time position, Monday through Friday. Employee is expected to work within the core departmental hours and Saturdays, where applicable, unless otherwise agreed upon or as necessary for the completion of job duties. Business need may require availability during irregular hours.

Salary & Benefits

• Medical, Dental, Vision, Life insurance
• 401k - with a company match!
• Paid Holidays
• Paid Time Off
• Business casual work environment
• Beautiful office park with ocean view and onsite gym
• Corporate Discount Program
• Free Parking
  
  

FLSA Status: Non-exempt

Department: Information Technology

Reports To: Infrastructure Support Manager

BCA Financial Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other legally protected status.

Keyword Search: information technology, helpdesk, IT technician, helpdesk support, IT support, desktop technician, onsite tech support, desktop support technician, desktop support specialist,

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If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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