IT Site Support Specialist — Logistics & Automation

Skill; Burton (MI); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

Retirement plan with match

Training opportunities

Job summary

Aquent Talent in partnership with a leading enterprise in manufacturing and logistics seeks a dedicated IT professional to keep complex warehouse operations running. You will support diverse devices, networks, and automation, ensuring uptime and enabling transformative IT initiatives.

This role blends hands-on troubleshooting with project support, onboarding, and documentation across sites, requiring strong communication and a collaborative mindset to drive throughput and security improvements.

Qualifications

• College diploma or university degree in a related field, or equivalent experience.
• 3–5 years of IT experience supporting end-user devices in an enterprise.
• Experience with basic network concepts.
• Ability to work on rotating shifts, weekends and holidays when required.
• Hands-on IT support experience in manufacturing or industrial environments.

Responsibilities

• Provide front-line IT support for PCs, handheld scanners, printers, thin clients, kiosks, VoIP phones, and warehouse devices.
• Troubleshoot hardware, software, and network issues and perform daily operational checks.
• Support user accounts, onboarding/offboarding, access changes, and workstation deployments.
• Support enterprise initiatives, including WMS rollouts, OS upgrades, and network modernization projects.
• Document inventory, implement IT workflows, and ensure security compliance.

Skills

IT support

Windows support

Network concepts

Android devices

Apple devices

Education

College diploma or university degree

Tools

IT security tools

Job description

Aquent Talent in partnership with a leading enterprise in manufacturing and logistics seeks a dedicated IT professional to keep complex warehouse operations running. You will support diverse devices, networks, and automation, ensuring uptime and enabling transformative IT initiatives.

This role blends hands-on troubleshooting with project support, onboarding, and documentation across sites, requiring strong communication and a collaborative mindset to drive throughput and security improvements.