IT Site Support Specialist

re-zoo-me; Denver (CO); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Advanced Energy is seeking an IT Support professional to assist users, troubleshoot hardware/software/network issues, and maintain IT infrastructure. You will handle PC deployment, printer and device configurations, and work with the IT team to resolve incidents swiftly.

The role requires strong English communication, 2+ years in networking and Microsoft systems, and experience with Service Desk tools. This position is based in Denver and involves coordinating with the AE Infra team.

Qualifications

• Bachelor Degree in IT related field.
• 2+ years experience with networking and Microsoft systems.
• 2+ years supporting Active Directory and servers in production.
• Experience with Service Desk Tool such as Service Now.
• Wired and Wireless network design and implementation.
• Proficient in English (oral and written).
• 2+ years LAN, Network, Servers and PC experience.
• Good analytical trouble-shooting skills.
• Good problem analysis and solving techniques.
• Patient, customer-focused and service-oriented.

Responsibilities

• Respond to and troubleshoot IT problems from internal customers.
• Track PC problems and resolve them promptly.
• Log, monitor, resolve and close tickets in the Service Desk Tool.
• Escalate advanced problems to appropriate resources.
• Assist with software installation, updates, and configuration.
• Install and configure new PCs and assist with roll-downs.
• Maintain configuration of computers, printers, servers, and network gear.
• Update IT inventory and assets records.
• Assist with training for new hires and internal customers.
• Collaborate with Managers to set priorities and troubleshoot issues.
• Assist with vendor coordination for IT equipment and network systems.

Skills

Proficient in English

Analytical trouble-shooting

Customer service oriented

Wired/Wireless network design

LAN/WAN troubleshooting

Experience with Service Desk tools

Education

Bachelor Degree in IT related field

Tools

Service Now

Dell Servers

VXrail

Nutanix

Cisco 9300 switches

Job description

About Advanced Energy

Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical applications and processes. AE’s power solutions enable customer innovation in complex applications for a wide range of industries including semiconductor equipment, industrial, manufacturing, telecommunications, data center computing and healthcare. Advanced Energy has devoted four decades to perfecting power for its global customers and is headquartered in Denver, Colorado.

Why be a part of Advanced Energy

Some people say it's like working in the best of two worlds. We operate like an agile, growing, small company – you can see your work make a difference to the company every day. Things move quickly and you can see and feel it. At the same time, we’re a global company founded in 1981 and have been publicly traded for more than 28 years. We have a strong cash position, deep trust and partnership with leading customers, a global best-in-class operations capability, and a proven leadership team. We have a track record and resources to make things happen both organically and inorganically. Being part of a nimble company with a solid foundation attracts team members that are capable, driven and like a challenge. Our employees collaborate and know how to have fun inventing, working, building and winning together. At our core, we are Advanced Energy – powering the future, together.

Position Summary

Provides support for hardware, software, network and system server, issues encountered by users using their personal computer, laptop, monitors, keyboards, printers, wireless scanners and printers, mobile devices, wifi access and other peripherals, etc. Provide some L2/L3 system support for AE Infra (Server and Infra) when required.

Responsibilities

• Receives, responds to, troubleshoots, and corrects IT related technical problems from internal customers.


• Tracks PC problems and resolves them in a prompt and courteous manner.


• Logs, monitor, resolve and close tickets in the Service Desk Tool.


• Directs advanced technical problems to the appropriate resource when necessary via helpdesk platform.


• Works on software installation, update, and configuration as directed by PC Coordinator(s).


• Works on the installation, configuration, and placement of new PCs, as well as assisting with the PC roll-down process.


• Works on the maintaining, configuration of computers, printers, switches, servers, copy machine, etc.


• Works on the updating support information such as PC inventory, PC Loaners, IT assets etc.


• Assists with training for new hires and internal customers.


• Works with Managers and Leads to determine daily/weekly priorities and to troubleshoot advanced technical problems.


• Evaluate and purchase IT equipment and network systems, etc., including computers, printers, network equipment, instruments, etc.


• Adhere to organizational requirements on quality management, health and safety, code of conduct, legal stipulations, environmental, 5S policies and general duty of care.


• Closely work with IT vendors and suppliers in close coordination with the Purchasing Team


• Closely assist and coordinate with users on their IT support and other IT requirements including manufacturing system applications, equipment, IOT, PLCs etc.

Qualifications

• Bachelor Degree in IT related field.


• 2 year plus year’s experience working with both networking and Microsoft systems.


• 2 years supporting Active Directory and servers in a production environment.


• Experience in using Service Desk Tool such as Service Now.


• Wired and Wireless network design and implementation


• Proficient in English (oral and written communication).


• Minimum 2 years of LAN, Network, Servers and PC experiences.


• Good analytical trouble-shooting skills.


• Good problem analysis and solving techniques.


• Must be patient, customer focus and customer service orientated.


• Microsoft Windows operating Systems, outlook, Office.


• Microsoft Active Directory mainly include domain account & DHCP maintaining.


• Local and network printers(or multifunction) configuration and trouble-shooting.


• Wired and Wireless LAN configuration and installation.


• Mobile Smart devices installation and configuration(IOS or Android).


• Networking skill: DellServers, VXrail, Nutanix, Cisco 9300 switches, VOIP(Cisco). Aps


• Laptop and Desktop ground up setup, deployment and repair.