IT Site Reliability Contractor (Short-Term, On-Site) In Office (Dayton, OH)

S27a; Dayton (OH); On-site; USD 27,552 - 34,440; Part time

Benefits offered by this job

Mentorship from engineering team

Real production incident experience

Job summary

S27a is seeking an IT Support Assistant for a two-week engagement at a private K-12 school in Greater Dayton, Ohio. This role involves identifying and documenting technical issues in a live classroom environment and reporting them to the engineering team.

Ideal for college students in computer science or IT, the position offers $20 to $25/hour depending on experience, along with mentorship from an engineering team.

Qualifications

• Currently enrolled in or recently graduated from a CS, IT, computer engineering, or related program.
• Comfortable gathering technical evidence: e.g., frontend logs, network speed, etc.
• Strong critical thinking and observation skills.

Responsibilities

• Be physically present at the school to reproduce technical issues.
• Capture clean technical evidence (logs, screenshots).
• Report issues to the engineering team.

Skills

Technical evidence gathering

Critical thinking and observation

iPad support

Written communication

Education

Currently enrolled in CS, IT, or related program

Tools

Datadog

Grafana

Wireshark

Job description

Location: Greater Dayton, Ohio (private K-12 school, on-site)

Engagement: 2-week contract

Compensation: $20 to $25 per hour, depending on experience

Reports to: SigIQ.ai engineering team (remote) and on-site school IT lead

Apply: Email [e-mail] or apply via Dover

WHY THIS ROLE MATTERS

SigIQ.ai is in the early innings of a quiet revolution: making world-class 1:1 tutoring available to every student on Earth. Our K-12 product, EverTutor, is already live in classrooms. The product is good, but the boring truth of any pilot is that classrooms are a brutal environment for software: flaky Wi‑Fi, locked‑down devices, unpredictable usage patterns. We need someone on the ground who can help audit tech issues and report to the engineering team.

ABOUT SigIQ.ai

SigIQ.ai is an AI x EdTech company on a mission to make one-on-one, world-class learning available to every student on Earth. We just announced a $10M seed round, one of the five largest EdTech seed rounds of 2024, backed by GSV Ventures, The House Fund, Peak XV (Sequoia India), Duolingo, and others.

Our debut consumer app, PadhAI, has coached 200,000+ learners and, in a live showdown, claimed National Rank #1 on the 2024 UPSC exam, outscoring 1.3M students and even GPT‑4o and Claude 3. The achievement was covered by 70+ national news outlets across India.

SigIQ was founded in July 2023 by Dr. Karttikeya Mangalam (CEO and AI lead), a Berkeley PhD advised by Jitendra Malik, with 40+ papers cited 7,000+ times across UC Berkeley, Stanford, Meta AI, Google AI, and IIT Kanpur. He is joined by co‑founder Prof. Kurt Keutzer and a world‑class team drawn from UC Berkeley, Stanford, EPFL, IIT Bombay, and IIT Kanpur.

ABOUT EVERTUTOR

EverTutor is SigIQ.ai's voice-first, multimodal AI tutor purpose‑built for K-12. It is not a chatbot. Students talk to it, it sees their work, and it scaffolds them through problems the way a great human tutor would.

The platform includes:

• An interactive AI system that uses a whiteboard to teach students in 8+ languages.

• EverTutor Studio, a Canva-like authoring tool for teachers and SMEs.

• A standards‑mastery dashboard with student-level knowledge‑graph visualizations.

EverTutor sessions average 25 minutes, about 2.5x the industry baseline. The Greater Dayton pilot is a flagship K-12 deployment, and you will be the human bridge between what the school sees and what our engineers can act on.

ABOUT THE ROLE

This is a short‑term, high‑impact role ideal for a college student studying computer science, IT, or a related field who has an interest in site reliability engineering, IT support, or systems work, and who wants real exposure to incident triage in a live production environment.

Your job is to be physically present at the school, reproduce the issues in the moment they occur, capture clean technical evidence (logs, screenshots, network traces, repro steps), and report them back to our engineering team so they can fix them quickly. You will own a clean ticket queue, drive issues to closure, and write up post‑mortems for anything significant. You will also do light proactive work: checking Wi‑Fi coverage in problem areas, validating that fixes we ship actually hold up in the field, and flagging patterns we should be looking at.

WHAT WE ARE LOOKING FOR

Required:

• Currently enrolled in or recently graduated from a CS, IT, computer engineering, or related program.
• Comfortable gathering technical evidence: e.g., frontend logs, network speed, etc.
• Strong critical thinking and observation skills: e.g., being able to discern student behavior from technical issues.
• Comfortable with day-to-day endpoint and device support for iPads.
• Strong written communication: e.g., write a bug report that an engineer can act on without a follow‑up call.
• Reliable, professional, and comfortable working in a school environment with students and teachers.
• Able to work on-site in the Greater Dayton, Ohio area for the full two-week engagement.

Nice to have

• Prior site reliability, IT helpdesk, or NOC experience.
• Familiarity with reading application and system logs.
• Light scripting in Python or Bash.
• Exposure to monitoring tools (Datadog, Grafana) and basic packet capture (Wireshark).
• Experience filing high-quality issues in Jira, Linear, or GitHub.

A background check may be required given the school environment.

WHAT YOU WILL GET

Direct mentorship from a fast-moving engineering team, real production incident experience, and a strong reference from SigIQ.ai for good work. Compensation is $20 to $25 per hour depending on experience, paid as a contractor for the two-week engagement.

HOW TO APPLY

Email [e-mail] with a short note about your background and your availability for the next two weeks, or apply through our Dover listing. Resumes are welcome but not required: a few sentences about a hard tech problem you debugged will go further with us than a polished CV.