IT Shift Associate

Paycom - ATS; Graham (NC); On-site; USD 25,000 - 28,000; Full time

Job summary

Alamance Foods Inc. is seeking an IT Shift Associate to join our team in Graham, NC for the 3rd shift (11PM - 7AM). The IT Support Specialist will provide frontline technical support to users, install and repair hardware and software, and maintain network stability.

Local travel is occasional. Must have a High School Diploma; an Associate degree or equivalent experience is preferred. This position requires bending, lifting 10-20 lbs, and a willingness to adapt to changing technologies.

Qualifications

• High School Diploma is required.
• Associates degree or equivalent experience preferred or required.

Responsibilities

• Provide guidance and technical support to users of hardware and software.
• Install or fix hardware and software as needed.
• Troubleshoot user issues and resolve them promptly.
• Manning the help desk and responding to inquiries.
• Maintain networks and computer systems to ensure optimal performance.
• Communicate effectively with cross-functional teams to address IT needs.
• Adapt to changing environments and learn new technologies.
• Follow directions and be open to continuous learning.
• Lift and move equipment weighing 10-20 lbs as required.

Skills

Strong problem-solving abilities

Excellent communication skills

Team collaboration

Adaptability and willingness to learn

Education

High School Diploma

Associates degree or equivalent experience

Job description

IT Shift Associate# IT Shift AssociateDC6 DLine - Graham, NC 27253## OverviewSalary Range$18.00 - $20.00 HourlyPosition TypeFull TimeJob Shift3rd Shift | 11PM - 7AMTravel PercentageOccasional | Local## Description**Company Background**Alamance is recognized as a leading manufacturer of aerosol whipped cream, flavored drinks, freeze pops, and bottled water, offering beloved brands like Classic Cream, Fun Pops, Coffee Toppers, Whipt, and Groovy Glacier. We produce, pack and ship private labels based on customer specific needs. An innovative company with proven experience in creating exciting new products that redefine what is possible in the food and beverage manufacturing industry.**Position Opportunity:**We are looking for a dedicated IT Support Specialist to join our team. The ideal candidate will provide technical support and guidance to users, ensuring smooth operation of hardware and software systems.Essential Duties/Responsibilities:* Providing guidance and technical support to users of hardware and software.* Installing or fixing hardware and software as needed.* Troubleshooting user issues and resolving them promptly.* Manning the help desk and responding to inquiries.* Maintaining networks and computer systems to ensure optimal performance.* Communicating effectively with cross-functional teams to address IT needs.* Adapting to changing environments and learning new technologies.* Following directions and being open to continuous learning.* Lifting and moving equipment weighing 10-20 lbs as required.## Qualifications**Education/Training/Certifications**:* High School Diploma* Associates degree or equivalent experience**Related Experience**:* Minimum of 2 years of technical experience.**Knowledge/Skills Experience**:* Strong problem-solving abilities.* Excellent communication skills.* Ability to work well in a team environment.* Adaptability and willingness to learn.**Travel Requirements**: * Local**Physical Requirements**:* Standing* Walking* Sitting* Use of hands, fingers* Reaching with hands and arms* Climb and balance* Stoop, kneel, crouch or crawl* Talk and hear* Distance vision (clear vision at 20 feet or more)* Color vision (ability to identify and distinguish colors)* Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)* Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)*Alamance Foods Inc. is an equal opportunity employer and does not discriminate against persons because of age, race, color, creed, religion, disability, gender, ethnic or national origin, or veteran status. Alamance Foods Inc. prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability.**Employment Eligibility: Alamance Foods Inc. participates in the federal E-Verify program. All employment is contingent upon the successful completion of a Form I-9 and verification of authorization to work in the United States.*