IT Services Technician - 24x7 Operations & Support

UPS; New York (NY); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) retirement program

Paid time off

Job summary

UPS in New York seeks a role focused on executing customized IT solutions and coordinating cross-functional teams to deliver an excellent customer experience across services, support, and project deployments. The position may involve coding or integration with external systems and requires managing costs, staffing, equipment, and compliance 24x7.

You will build relationships with customers, plan and track projects, provide training, and help drive financial performance and KPI targets.

Qualifications

• Must be a U.S. citizen or national or an alien authorized to work in the U.S.
• Must be located in the job location (New York) or willing to relocate
• Shift: Monday–Friday 4:30 am–12:30 pm with flexible hours

Responsibilities

• Lead the delivery of IT services, support, and project deployments
• Manage costs, staffing, equipment inventory, and system compliance
• Coordinate with cross-functional teams and vendor relationships to ensure exceptional customer experience
• Provide technical training and development to staff and customers

Skills

Root cause analysis

Project coordination

Vendor relationships

Customer service

Job description

UPS in New York seeks a role focused on executing customized IT solutions and coordinating cross-functional teams to deliver an excellent customer experience across services, support, and project deployments. The position may involve coding or integration with external systems and requires managing costs, staffing, equipment, and compliance 24x7.

You will build relationships with customers, plan and track projects, provide training, and help drive financial performance and KPI targets.