IT Services & Support Manager (Hybrid)

Hippo Insurance; Austin (TX); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health benefits

Equity compensation

Training and growth

Flexible time off

Parental leave

Onsite snacks and meals

Job summary

Hippo Insurance is seeking a Manager, IT to lead our support team in a hybrid model with presence in Austin, TX or Dallas, TX. You will partner with the Director of IT to drive initiatives that improve internal tooling, documentation, and processes that impact the business, while building strong relationships with customers, partners, and IT peers.

You will guide projects, manage identity and access tooling, and drive scalable IT solutions to enhance user experience, security, and operations

Qualifications

• 6+ years in a modern IT Support environment.
• 3+ years leading projects.
• 2+ years people management or team leadership experience.
• Hands-on experience with identity providers and device management plus enterprise tools (Slack, Teams, Zoom, etc.).

Responsibilities

• Leverage AI tools to improve Helpdesk efficiency.
• Co-manage and administer SaaS environment including SSO integrations and O365.
• Create policy and process documentation for IT staff and Hippo employees.
• Manage team performance globally (U.S., Poland) via SLAs.
• Lead cross-functional projects with focus on user experience, security, and infrastructure.
• Translate project requirements into actionable objectives and deadlines for IT Support staff.
• Identify gaps in technology and engineer scalable solutions.
• Provide hands-on technical and policy escalation support.

Skills

IT Support

Project leadership

People management

Identity management

Enterprise tools

Video conferencing

Desktop OS knowledge

Ticketing metrics

Communication

Continuous improvement

Tools

Slack

Microsoft Teams

Zoom

Office 365

Job description

Hippo Insurance is seeking a Manager, IT to lead our support team in a hybrid model with presence in Austin, TX or Dallas, TX. You will partner with the Director of IT to drive initiatives that improve internal tooling, documentation, and processes that impact the business, while building strong relationships with customers, partners, and IT peers.

You will guide projects, manage identity and access tooling, and drive scalable IT solutions to enhance user experience, security, and operations