IT Services Specialist

Akkodis group; Hyde Park Township (IL); Hybrid; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company as an IT Services Support Specialist, where you will play a vital role in maintaining IT infrastructure across multiple sites. This position involves hands-on support for servers, workstations, and network systems, ensuring seamless operations and robust security. You will be part of a dynamic team that values detail-oriented individuals who are proactive in addressing challenges. With opportunities for professional growth and a supportive environment, this role is perfect for those looking to make a significant impact in the IT field. Enjoy a hybrid work model while contributing to strategic IT initiatives and enhancing user experiences.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Paid Sick Leave

Short-term Disability Insurance

Commuter Benefits

Life Insurance

Qualifications

• Proven experience in IT administration in a multi-site or hybrid environment.
• Strong understanding of cybersecurity principles and IT best practices.
• Excellent troubleshooting, documentation, and communication skills.

Responsibilities

• Install, configure, and maintain servers, workstations, and networking equipment.
• Monitor and maintain system/network performance using RMM tools.
• Provide responsive Tier 1–2 technical support both remotely and in-person.

Skills

IT Administration

Microsoft 365 Administration

Network Infrastructure

Endpoint Management

Troubleshooting

Communication Skills

Education

CompTIA A+

Network+

Security+

Tools

Sophos Security Tools

8x8 VoIP System

SharePoint Online

Sage Intacct

Airtable

Job description

Akkodis is hiring an IT Services Support Specialist to support our client in the Scottsdale, AZ area!

Employment type: 6 month contract (potential to become full-time)

Location: Hybrid 3 days onsite in Scottsdale, AZ

Pay: $40-55/hr

We are seeking a highly skilled and proactive Contract IT Services Support Specialist to provide comprehensive IT support across a multi-site organization with remote users. This role is responsible for the installation, configuration, maintenance, and support of servers, workstations, network infrastructure, cloud environments, and business-critical applications. The ideal candidate is detail-oriented, security-focused, and capable of supporting both day-to-day operations and strategic IT initiatives.

Key Responsibilities:

• Install, configure, and maintain servers, workstations, and networking equipment across multiple physical and remote sites.

• Administer user accounts, permissions, and devices, ensuring alignment with security protocols and user experience standards.

• Monitor and maintain system/network performance using internal RMM tools to ensure uptime, security, and responsiveness.

• Diagnose and resolve hardware, software, and network issues promptly to minimize disruption to operations.

• Support managed security initiatives, including Sophos MDR and Sophos Email Security, to protect the organization from cybersecurity threats.

• Manage the 8x8 VoIP system, including deployment, configuration, and user support across locations.

• Enforce robust IT security policies, including access control, firewall rules, endpoint protection, and backup strategies.

• Perform system and software upgrades in line with lifecycle and support requirements.

• Administer and maintain Microsoft 365 services (Exchange Online, Teams, OneDrive).

• Support SharePoint Online environment: managing structure, site provisioning, and permissions.

• Maintain and administer the Sage Intacct ERP system, including user roles and integrations.

• Oversee Airtable system management to support team collaboration and operational workflows.

• Provision new users and devices, ensuring seamless onboarding with all required IT resources.

• Provide responsive Tier 1–2 technical support both remotely and in-person, as needed.

• Manage cloud services and collaborate with third-party vendors to ensure consistent service delivery.

• Review, revise, and implement IT policies, procedures, and controls to meet evolving business and compliance requirements.

Qualifications:

• Proven experience in IT administration in a multi-site or hybrid environment.

• Proficiency in Microsoft 365 administration, Windows OS, network infrastructure, and endpoint management.

• Experience with Sophos security tools, VoIP systems (8x8 preferred), SharePoint Online, Sage Intacct, and Airtable.

• Strong understanding of cybersecurity principles and IT best practices.

• Ability to manage multiple tasks, prioritize issues, and work independently with minimal supervision.

• Excellent troubleshooting, documentation, and communication skills.

Preferred

• Certifications such as CompTIA A+, Network+, Security+, Microsoft, or relevant vendor-specific credentials.

• Experience working with small to mid-sized businesses in a contractor or MSP capacity.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records.

Pay Details: $40.00 to $55.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance